Job Description

RESPONSIBILITIES.

• • • Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
      • Check in carriers for appointments and ensure quality and accuracy of process
      • Accurate input and verification of merchandise receipts on a timely basis
      • Maintain current customer contracts accurately and in a confidential manner
      • Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
      • Generating and retention of all required reporting for the customer and Saddle Creek
      • Processing customer orders on a timely and accurate basis according to customer request.
      • Communicates with the customer verbally and in writing with a professional and positive attitude.

KNOWLEDGE, SKILL AND ABILITIES:

• • Strong communication both verbally and in writing, especially through e-mail and over the phone
    • Strong interpersonal skills
    • Good problem solving and prioritizing skills
    • Ability to effectively manage and resolve conflict
    • Attention to detail to prepare and maintain accurate records and reports
    • Ability to follow both written and verbal instructions
    • Technology savvy
    • Proficiency with Microsoft Outlook, Word, Excel
    • Comfortable working in both office and warehouse environment with wide temperature ranges