Job Description:

Ivy at Gastonia is looking to hire an experienced, professional Admissions Coordinator to join the team. We are asmall skilled nursing facility of 50 dually certified beds in Gastonia, North Carolina. We are a solutions-based company that strives to make a differencein the lives of those we serve by committing to uphold our core values: IVYCARES; I ntegrity, V alues and Y ielding results through C ommunication, A ccountability, R espect, E xcellence and S olutions.

Potentialcandidates must be willing to make that commitment as well. They should alsopossess proven experience in managing the Admissions process for incoming and prospective residents, managing the census level in a long-term care facility as well as a drive to develop, build, and maintain close relationships with area Hospitals, Social Workers, Case Managers, Discharge Managers, etc. We are not looking for someone to just keep the office chair warm. We are lookingfor an outgoing personality who can think outside of the box and build lasting relationship that transform the referral flow for the facility. If this is you, we wouldlove for you to apply to join Team Ivy today!

Responsibilities:

• Meet physical and sensory requirements stated below, and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Respond to inquiry calls from hospital discharge planners, families, and other referral sources.
• Meet and work with referral sources.
• Source out new referral sources in the community.
• Conduct facility tours.
• Manage the admission process by maintaining updated bed availability and facility services information at all times.
• Manage the inquiry process professionally, timely and with appropriate follow-up.
• Effectively manage occupancy levels and census/premium mix enhancement.
• Understand census, quality mix and bed management needs of the facility.
• Process admissions paperwork, ensure appropriate payer source, etc. and obtain signatures from residents or responsible parties prior to each admission.
• Communicate special needs of new admits to staff to facilitate a smooth transition.
• Alert appropriate department supervisors and building staff of projected changes, i.e. admissions, bed changes, and discharges, by chairing daily admission meeting to discuss forthcoming changes.
• Utilize bed management principles.
• Maintain a close working relationship with the Marketing Director, Director of Nursing and the Business Office Manager to ensure appropriate and efficient decisions about prospective admissions.
• Communicate with nursing and housekeeping about appropriate room and bed selection once admissions determinations are made.
• Maintain the Referral Management System database as a sales management tool.
• Maintain a waiting list in compliance with state and federal guidelines.
• Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).
• Provide assistance with new Employee orientation regarding the marketing and admissions process.
• Maintain a strong working knowledge of managed care referral processes.
• Other special projects and duties, as assigned.

Job Requirements:

• Bachelor’s degree in Business, Communications, or related field preferred; equivalent related work experience may be acceptable.

• Minimum of two (2) years of experience in a health care setting; long-term care setting preferred.

• Equivalent experience in an Admissions position may be acceptable.

• Effective verbal and written English communication skills.

• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

• Highest level of professionalism with the ability to maintain confidentiality.

• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

• Customer service oriented with the ability to work well under pressure.

• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.

• Strong analytical and problem-solving skills.

• Ability to work with minimal supervision, take initiative and make independent decisions.

• Ability to deal with new tasks without the benefit of written procedures.

• Approachable, flexible and adaptable to change.

• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

Requirements/Qualifications:

• Must have at least 2 years’ experience within Healthcare and Admissions process for Skilled Nursing Facilities.
• Experience verifying financial assets, insurance coverage, i.e. Medicare, Medicaid and private insurance eligibility and confidential medical information.
• Excellent communication skills.

Benefits/Perks:

• Medical, Dental, Vision, Life Insurance
• Free $10k Life Insurance
• 401k w/ up to 10% Company Match
• Daily Pay (access to your pay daily)
• Referral Bonuses
• Employee Recognition program (tuition reimbursement, Employee of the Month, Birthday's, Anniversaries, etc.)
• Access Perks (employee discount program that offers hundreds of discounts at shops, restaurants, hotels and more)

Location:

Gastonia, NC