Job Description

****** DUE TO COVID THIS WILL BE A REMOTE AND IN OFFICE COMBINATION **********

THIS JOB WILL BE LOCATED IN LEESBURG, FL

Full Time ! Full Benefits after 30 Days! 25 hrs PTO after 90 Days! and MORE!!

JOB DESCRIPTION

SUMMARY:

Representatives will require the ability to multi-task and utilize multiple computer applications to access and enter data in member accounts. Representatives will also be required to conduct themselves in a HIPAA compliant and ethical manner. Duties include, but are not limited to: Incoming and outgoing calls, new account creation, insurance verification, document processing, order set up and management. Representatives will be required to communicate professionally with members, caregivers, guardians, medical professionals, and co-workers.

ESSENTIAL FUNCTIONS:

• Handle a variety incoming and outgoing calls using the (both through Shore-Tel and from the answering service) regarding new and/or existing members/caregivers needs
• Ability to utilize multitask using multiple computer applications/programs
• Creation of new member accounts
• Review/Update all demographic and personal health information in the member’s account, including but not limited to the following: address – both mailing and shipping if different, phone number(s), e-mail address(es), physician information, caregiver(s), etc.
• Access and enter data in existing patient accounts following HIPAA guidelines.
• Insurance verification following established verification processes.
• Speaks with members, caregivers, doctors and other outside providers to regarding member account and product needs.
• Document all interactions in patient medical records for proper record keeping (account notes).
• Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insurance guidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity, etc).
• Fax and review incoming documentation as needed
• Communication with patient or caregiver to keep up to date on account statuses
• Liaise with Team Support or Team Lead as needed for all important matters that require supervisor approval or intervention.
• Utilize the Customer Service Wiki daily for processes, procedure, insurance guidelines, product and company information.
• Build proficiency and strong knowledge base on all product lines serviced.
• Makes suggestions for process improvements and assists with projects as able.
• Submit reports and productivity tracking to leaders as requested.
• Track attendance and submit all applicable requests using the Attendance on Demand system.
• Follow established building entry, compliance and system security policies.
• Adhere to all Nondiscrimination and Accessibility guidelines.
• Knowledge of all aspects of the company including cash sales, department structure, accessibility tools, websites, etc.

WORK ENVIRONMENT:

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PREFERRED EDUCATION AND EXPERIENCE:

• 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience requiring clear and calm communication by phone.
• Previous experience requiring the ability to effectively use computer system and maintain good records.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or GED

OTHER DUTIES:

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOB TYPE: Full-time

Company Description

J&B Medical is a thriving, rapidly growing, family-owned business. We are continuously expanding our footprint within the healthcare industry. . Our passionate teams, including HNC Virtual Solutions, Dynamic Synergy and J&B Pharmacy are motivated to provide exceptional service at every interaction. Our goal is simple: enhance the quality of life, improve clinical outcomes, and reduce healthcare costs. We settle for nothing less than the most innovative industry practices and the highest levels of integrity. We offer paid training for our entry-level positions and a generous benefits package which includes medical, dental, vision, life insurance, 401K, paid time off, and a supportive work/life balance. We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, status as a protected veteran, status as a qualified individual with disability, or any other category protected under applicable federal and state laws. If you feel you have the motivation and dedication to become part of our winning team, please review our open positions and submit your resume for consideration.