Benefits:

Employee discounts

Flexible schedule

Training & development

About Us:

Europa Salon and Spa is a premier destination for luxurious and relaxing beauty and wellness treatments. We pride ourselves on providing exceptional service and a welcoming atmosphere for all our clients. Our team of skilled professionals is dedicated to enhancing our clients' well-being and appearance.

Our Mission:

Europa Salon and Spa is a place of connection and community. The Europa team members are professional, teamplayers and customer focused. Allowing them to focus on the whole person from the inside out, providing a unique experience each visit.

We are committed to being the salon of choice for diverse-textured hair. We aim to build long-lasting relationships with our clients based on trust, respect, and exceptional service in a relaxing and welcoming environment where they are seen, heard, and valued.

Job Summary

We seek a reliable and friendly Part-Time Virtual Receptionist to join our team. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to handle a variety of front-desk administrative tasks. As a virtual receptionist, you will be our clients' first point of contact, providing outstanding customer service, which is a vital component of the customer service experience.

Key Responsibilities:

• Answer incoming calls and respond to client inquiries in a courteous and professional manner.

• Schedule and confirm appointments using our booking system.

• Manage and update client records and appointment details.

• Provide clients with information about our services, promotions, and policies.

• Handle client complaints or issues promptly and effectively, escalating to management when necessary.

• Take messages when required and ensure the proper staff member receives it.

• Coordinate with salon and spa staff to ensure seamless client experiences.

• Maintain a high level of confidentiality and professionalism.

Requirements:

• Previous experience as a receptionist, customer service representative, or in a related role is preferred.

• Strong verbal and written communication skills.

• Proficiency in using computer systems and booking software.

• Excellent organizational and multitasking abilities.

• Ability to work independently and as part of a team.

• Professional and friendly demeanor.

• Reliable internet connection and a quiet workspace.

Work Hours:

• This is a part-time position starting out (Friday 1pm-6 pm) and Saturday (9am-2 pm)

• Availability to work evenings and weekends is required.

Benefits:

• Opportunity to work remotely.

• Discount on salon and spa services if you live locally and discount on retail (purchased online or in the salon)

This is a remote position.