Job Description

CUSTOMER SUPPORT REPRESENTATIVE

Customer Support · San Diego, California

· DO YOU ENJOY TAKING THE TIME TO CONNECT AND BUILD RELATIONSHIPS WITH CUSTOMERS AND CO-WORKERS?

· ARE YOU LOOKING FOR A PLACE WHERE YOU WILL BE APPRECIATED FOR YOUR HARD WORK AND DEDICATION?

· ARE YOU LOOKING FOR A FULL-TIME OPPORTUNITY TO WORK FOR A LOCALLY OWNED, ESTABLISHED COMPANY WITH HISTORY OF SUCCESS?

J.H. FREED AND SONS is a family-owned company that has seen over 41 years of growth representing some of the leading manufacturers of designer flooring products. We are seeking a qualified CUSTOMER SUPPORT REPRESENTATIVE who is highly detailed orientated and finds meaning and value in helping others. A strong candidate will have had success in supporting customers and business partners through direct interaction over the phone. Attention to detail, patience and consistency, along with strong technical and product design knowledge will provide for a rewarding career. This is a full-time position in our office. It is not a position that can be done remotely. We are following social distancing and safety guidelines in our facility.

Here is what you’ll do:

· Be an ambassador of the core value of Customer Service by ensuring that everything is done to meet and exceed our customer’s needs.

· Consistently and accurately respond to business customer inquiries, enter order information and confirming sales orders with customers.

· Project professional customer service demeanor over the telephone.

· Attend product information and installations seminars that are socially distanced and/or online in order to continue learning about our products.

· Assist in other activities such as customer mailings, shipment of product samples/information as directed.

· Research and resolve customer orders and technical questions.

· De-escalate and resolve customer concerns.

· Communicate across departments in support of customers and external sales force to support growth.

· And more!

Here is what you need to be successful:

· High School diploma or equivalent degree.

· Minimum of 2 years of customer service or inside sales in retail, wholesale trade or similar environment.

· Above-average communication skills, both verbal and written

· Working experience in a previous position with a focus on construction and/or interior design is a plus.

· Team player, who collaborates well with co-workers, customers, and manufacturers.

· Ability to meet core computer competencies. Proven skill with general office equipment, telephone systems and email communication. Microsoft Word and Excel competencies are required.

· Excellent attention to detail with consistent, accurate and quality work output.

Here’s what will get you noticed by our team:

· Solid, stable work history

· High attention to detail with careful attention to quality of work

· Sympathetic listener who enjoys helping others

Here’s what we offer:

· Competitive wages

· Comprehensive benefit package including health, dental, vision insurance plans

· 401(k) plan with employer match

· Paid vacation, sick and holiday

If you are looking for a place where your skills and ideas are valued, apply now!

J.H. FREED & SONS is an Equal Employment Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other characteristic protected by law.

Company Description

We are a full line wholesale flooring distributor based in San Diego and servicing over 1,000 retailers throughout Southern California & S. Nevada. We are a source for premium value-added flooring products which you would be proud to represent including: SONO Eclipse - a Ceramic Composite/PVC Free/Rigid Core floating floor made in Germany, Laminate (German made), Luxury Vinyl Flooring (LVT)-(Glue-down, Floating Clic & Loose Lay), Rigid Core Vinyl Composite (SPC & WPC), major line of Fiberglass sheet Vinyl, Pre-finished Engineered Hardwood Flooring: Nature’s Beauty® and Fineline®, Pattern Residential Carpets, and a Comprehensive Collection of Commercial Carpet Tiles.