Visiting Angels of Raynham is looking for a Client Care Coordinator Scheduler

Schedule: M-F 9:00 AM-5:00 PM

Location: Raynham MA

Employment status: Full time

Job Description

Client Care Coordinator Scheduler duties include, but are not limited to:

v Answer the telephone and greet the public.

v Respond to clients’ inquiries, and conduct clients’ assessments

v Schedule caregivers-clients based on caregiver’s availability and client needs

v Review cost of care with clients, and complete service agreement and initial paperwork

v Develop plan of care in accordance with client needs and update plans as warranted

v Facilitate initial client and caregiver meetings

v Independently address clients’ issues, concerns and complaints

v Maintain positive relationships with all clients, referral sources including ASAP personnel, Veterans Administration etc.

v Participate in agency’s referral management system by compiling the database, managing leads and communicate with referral sources

v Be dependable; arrive on time and complete assigned tasks with minimal supervision.

v Advertise and help recruit direct care staff such as HHA’s and CNA’s etc.

v Conduct phone-screening interviews, process applications, check references and schedule interviews for potential employees

v Help conduct new caregiver staff orientation.

v Maintain and appropriately file documentation on all current and past clients.

v Participate in annual evaluations of caregiver staff.

v Maintain absolute confidentiality of all information pertaining to employees and clients

v Be knowledgeable of the agency services and clients base and communicate information on agency’s competition.

v Reviewing schedule accuracy for payroll and billing

v Perform other clerical functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

· High school diploma or equivalent

· Customer service and good phone etiquette

· Proficiency with Microsoft Office (Word, Excel and Outlook) applications,

· Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.

· Present a well-groomed image that reflects the professionalism of the business.

· Ability to plan, organize, prioritize, and accurately complete work activities within specific deadlines while appropriately managing interruptions.

· Work independently with a minimum direction and/or supervision after training.

· Patience and the ability to handle pressure and deadlines

· Ability to work and thrive in a fast-paced environment and handle pressure and deadlines

· Knowledge of healthcare industry-related software such as WellSky and ClearCare a plus

· Ability to lawfully work in the U.S.

Great opportunity for applicants with previous caregiving experience!

PHYSICAL/ENVIRONMENTAL DEMANDS:

· Combination of sitting, standing, bending, reaching, stretching, stooping, walking, driving, climbing stairs and moving during working hours.

· Must be able to lift at least 50 lbs., if working with clients.

· Must be able to properly operate office equipment.

· Successful completion of background testing, CORI, drug and alcohol testing etc.

Benefits:

· Competitive pay

· Paid time off

· Earned Sick time

· Family and Medical leave

· Bereavement

· Opportunity for growth

· Supportive management team