Job Description

If you like to help people, can sell services and have a positive, enthusiastic and fun approach to sales; we want to talk to you. J&W Heating and Air is looking for a personable & outgoing person to take excellent care of our clients. Our customers deserve prompt attention and careful follow through. Computer experience is helpful. You represent the company by telephone in scheduling public relations, communications, product and sales calls. Prior sales and phone answering experience required.

JOB DUTIES INCLUDE:

You will coordinate sales leads ensuring they turn in to appointments with our sales team.

• Communicate with technicians to set sales leads create an effective transition from technicians to sales reps.
• Administrative support for our sales team.
• Track results of all sales calls and produce weekly reports to management.
• Conduct follow up calls with customers to ensure quality work.
• Work with the install team to ensure the install call board is full.
• Participate in training so that you grow and develop as a professional.

KEY COMPETENCIES:

• Honesty and integrity
• Excellent customer service skills
• Ability to communicate with empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)

REQUIREMENTS:

• Prior customer service and phone answering experience required.
• Outstanding communication, interpersonal, sales and customer service skills.
• A minimum of 2 years experience answering phones.
• Demonstrated proficiency in MS Word, Excel and Outlook.