Job Description

In this customer‑facing role, you will travel to client sites to perform skilled service, maintenance, and installation of smart postage/mailing equipment. You’ll take the lead on installing new systems, diagnosing issues, and performing timely repairs to ensure equipment operates at peak performance.

Beyond the technical work, you’ll play a key role in strengthening customer relationships—providing exceptional support, communicating clearly, and delivering a positive experience that drives customer loyalty and contributes to overall company success.

Working Area includes: _ Escondido, CA 92025 and up to 35 miles_

Your role in our future

• Install, service, and upgrade equipment at customer sites, including hardware and software configuration.
• Diagnose technical issues, perform troubleshooting, and execute timely repairs to ensure optimal equipment performance.
• Provide customer training, guidance, and clear communication throughout maintenance, downtime, or repair situations.
• Maintain tools, equipment, and inventory of replacement parts to ensure preparedness for service calls.
• Document and escalate technical issues as needed while identifying opportunities for additional products or services.
• Collaborate with customers to understand their needs and recommend effective technical solutions.

Qualifications

Your profile

• High school diploma/GED or equivalent experience, with 0–2 years in electrical or mechanical installation, troubleshooting, or repair.
• Strong customer service skills with the ability to communicate clearly with customers, sales teams, and technical partners.
• Proven ability to diagnose issues, solve problems independently, and follow through with attention to detail.
• Highly organized, able to multitask, and adaptable to changing priorities in the field.
• Willing to travel frequently (up to 80%); must hold a valid driver’s license with a clean driving record.
• Able to lift or move up to 55 lbs with or without accommodation.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

#LI-NB1

Additional Information

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.