Job Description

The Customer Relations Representative provides support to Parcel Pending by assisting customers with registration issues, missing packages, billing questions, courier coordination, and general inquiries. The role requires strong empathy, clear communication, integrity in productivity, and the ability to work remotely with high-speed internet. Candidates must have at least one year of customer service experience and be available for flexible scheduling between 4 AM–9 PM PST, Monday through Friday. Benefits include comprehensive insurance, paid time off, retirement plans, and professional development opportunities.

As a Customer Relations Rep. you will be responsible for things like:

• Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team.
• Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff.
• Must have integrity about time management, productivity, and team interactions.

Qualifications

To be a successful Customer Relations Rep.:

• You must have high speed internet and a quiet place to work at home, free from distractions.
• Be willing to work full-time, position requires working anytime from 4am to 9pm PST, Monday through Friday.
• Have 1+ years of previous customer service experience.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

​Help shape the future of customer communications. Apply now.

#LI-NB1

Additional Information

We come from diverse backgrounds, work in different countries, hold different positions, and think in different ways. But what binds us together as a community is our passion for our work and our desire to make meaningful connections for our customers.​

​​We are looking forward to making a connection with YOU soon. ​

Be epic. Together. / Because connection matters.

Click HERE to learn more about Parcel Pending!

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.