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Ombudsman - Part Time

JABA

Ombudsman - Part Time

Charlottesville, VA
Part Time
Paid
  • Responsibilities

    We are excited to offer a Part Time Ombudsman with JABA! 

    The Ombudsman provides advocacy and complaint resolution on behalf of all Long Term Care  (LTC) recipients in PD 10, whether elderly or disabled; Investigates complaints  provides information and counsel to LTC recipients and their families, LTC facility staff, and the public.

    ESSENTIAL FUNCTIONS

    1. Investigation and Resolution of complaints about LTC services:  Receive, investigate, and report on LTC recipient complaints; provide advocacy and complaint resolution services to or on behalf of LTC recipients. Travel (driving) throughout PD 10 is required.

    2. Information and Consultation:  provide information, counseling, mediation, and referrals to LTC recipients, their families, LTC providers, other medical providers, and to JABA and other local and state agencies and governmental bodies.

    3. Work with Volunteer Ombudsmen; Support and supervise Volunteer Ombudsman by providing training, direction, and guidance in support of their work.

    4. Community Outreach:  includes creating and giving presentations on LTC topics; community outreach to potential partners, caregivers, and resident associations; working independently on special projects designed to enhance services and access to services.

    Work Environment:

    Employee works in an office environment as well as traveling to various Assisted Living or Long Term Care facilities.

    REQUIRED EDUCATION AND EXPERIENCE:

    1. BACHELOR'S DEGREE REQUIRED
    2. MASTER'S DEGREE PREFERRED

    EEO STATEMENT

    JABA is an equal opportunity/affirmative action employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.