Benefits:

Health insurance

Paid time off

Parental leave

Benefits/Perks

Career Advancement Opportunities

Paid Time Off

Competitive Compensation

Job Summary

We are seeking a highly motivated Personal Injury Intake Specialist to join our growing team. We are committed to our clients and are looking for an individual who is energetic, passionate about their career, boasts strong task management and has a positive attitude. J. Jackson Law Offices, PLLC is dedicated to helping our clients and serving the community through advocacy and zealous representation. At its core, our firm values loyalty and boasts a family work environment.

In this role, you will provide support to our attorneys and case managers and assist in all phases of the pre-litigation case management process. The ideal candidate is hardworking, has a strong customer service background (call-center experience is a plus), and is detail-oriented. This is a full-time, in-office position.

Responsibilities

Field and route incoming calls from current and potential clients

Conduct initial phone interviews to qualify clients

Manage the client retention process under the guidance of a senior case manager

Schedule virtual and in-office consultations

Manage attorney calendars

Other duties as assigned

Qualifications

Bilingual English/ Spanish (verbal and written)

2 years minimum customer service experience

Inbound call center experience is a plus

Experience working in a sales environment preferred

Strong verbal and written communication skills

Highly organized with document management experience

Comfortable with Microsoft Office and Outlook

Ability to multitask and work well under pressure

Education Requirements

High school diploma or GED