Summary - Technical Support Technician – Customer Service Associate:
JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive training program to equip you for success in this role.
What’s in it for you as a Technical Support Technician – Customer Service Associate:
- Training on some of the most cutting edge networks the Telecom industry has to offer
- Intrinsic value – the work you will be doing is all centered around providing internet access to rural and underserved communities
- Opportunity to be part of a rapidly growing organization
- Increased earning potential and comprehensive benefits
What you’ll be doing as a Technical Support Technician – Customer Service Associate:
- Work alongside other technical staff and clients to establish goals for system enhancements and upgrades, contributing to the overall improvement of services
- Provide daily support to clients through various communication channels, including phone, email, and chat, addressing technical inquiries and concerns promptly and effectively
- Collaborate with different departments to resolve customer issues, with the ability to discern the next steps or final resolution for cases received
- Communicate with end users, colleagues, and management to ensure quick issue resolution and maintain high levels of customer satisfaction.
- Identify issues, derive solutions, and implement step-by-step troubleshooting protocols to address technical challenges.
What’s Required as a Technical Support Technician – Customer Service Associate:
- HS Diploma, GED or equivalent
- Must be detail oriented and solution driven
- Exceptional customer service skills with desire to help others
- Ability to multitask and work between multiple systems
- Work in both an independent and team environment
- Prefer previous Customer Service Experience but willing to train entry-level candidates