Job Description
JOB DESCRIPTION - SAFETY GUIDELINES FOR COVID-19:
- Masks are required to enter the building, must be worn in common areas (floor, bathroom, breakroom) we do not require when they are at their own desk taking calls.
- All CSRs must remain 6 feet apart in training classroom, on the floor training, cubicles are spaced 6 feet apart, breakroom, bathroom, parking lot, etc. We also have the one way direction policy, which means you are only allowed to travel through the building in one direction.
- he office is sanitized daily and nightly, which includes door handles, desks, common areas, breakroom, and bathroom.
First 2 weeks Monday through Friday 8 am- 4:30 pm
Last 2 weeks: they will be given their schedule and continue training and taking calls at the shift they are assigned to.
Examples of possible shifts: Normal Shifts are 8 hour shifts except the overnight shift
- 11:30am-8:00pm Monday-Sunday (5 days only)
- 1:30pm-10:00pm Monday-Sunday (5 days only)
- 8:00pm-6:30am Monday-Sunday (5 days only)
Candidates will be given shift options based on what is currently needed- the candidates cannot accept this position if they are expecting a specific shift. ALL CANDIDATES SHOULD BE AVAILABLE FOR ANY SHIFT.
JOB DESCRIPTION:
- ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Attends work on a regular and predictable basis.
- Answers all incoming calls as the main responder is usually the first contact for referral sources. Makes determination of required action.
- Takes orders, from physician’s office or other referral sources; enters orders and comments into the CIS. Determines all required equipment and enters into CIS.
- Coordinates new patient delivery schedule with the service area and notes in CIS.
- Processes patient information on a series of forms where accuracy and timely processing is most important.
- Maintains and files patient information on a regular basis.
- Verifies insurance coverage and advises collections department of required actions about billing.
- Responds to new and current patient's requests.
- Processes unit dose, renewal reports, and held sales reports by contacting customers, providers, physician’s offices and reviewing with regional accounting office.
- Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible.
- Must be knowledgeable of existing and new information regarding equipment and carrier policies.
- In smaller centers (5 or less employees) would be DOT certified and be able to fill in for the service representative in emergencies and be available for on call on weekends and evenings.