Technical Support Specialist Duties and Responsibilities
· Provide technical support to users
· Troubleshoot network and hardware issues
· Oversee application updates
· Monitor the network for potential threats
· Installs, modifies, and makes minor repairs to computer hardware and software systems.
· Resolves technical requests or problems and troubleshoots technical and process issues to maintain productivity.
· Maintains system functionality by testing computer components.
· Helps design and implement networks.
· Consults with users to determine appropriate hardware and software needs and assists in placing orders.
· Maximizes computer systems capabilities by studying technical applications and making recommendations.
· Testing compatibility of new programs with existing ones.
· Gathers data to identify and evaluate technical purchasing options.
· Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
· Installs software and necessary applications for workflow.
· Trains users on new software
· Maintains system capability by testing computer components.
· Keeps up to date on technical advancements.
· Carries out software, network, and database performance tuning.
· Documents hardware and software updates.
· Prepares reference material for users by drafting operation instructions.
Technical Support Specialist Requirements and Qualifications
· Bachelor's degree (preferred) in information technology, computer science, or a related field (or associate degree and equivalent experience)
· Experience in a technical support role
· Familiarity with networking principles and operating systems
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Experience working with various operating systems
· Ability to communicate technical information in an accessible manner to non-technical employees
· Excellent analytical and hands-on problem-solving skills
· A process improvement and collaborative mindset