Account Specialist Job Description
About Us: Join our dynamic team in the aerospace manufacturing industry! We're dedicated to providing top-notch customer service and ensuring the smooth flow of products to meet our clients' needs. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we want you on board.
Hours:
Monday - Friday 6am - 2:30pm
Requirements: We're seeking a dedicated Account Specialist to serve as the bridge between our company and our valued customers. The ideal candidate will excel in communication, problem-solving, and ensuring customer satisfaction.
Responsibilities:
- Proactively engage with customers to provide updates on their products and address any concerns promptly.
- Maintain efficient product flow according to customer specifications, ensuring timely delivery and satisfaction.
- Coordinate and manage workflow across departments to streamline operations and enhance efficiency.
- Monitor and track internal risk assessments to mitigate potential issues and ensure smooth processes.
- Adhere strictly to the company's delivery metrics and uphold quality assurance standards to meet and exceed customer expectations.
Required Experience:
- Previous experience in customer service, particularly in aerospace manufacturing, is advantageous.
- Strong product knowledge and the ability to articulate technical details effectively.
- A keen focus on quality with a commitment to delivering excellence.
- Exceptional problem-solving skills to address challenges effectively.
- Proficiency in documentation to maintain accurate records and streamline processes.
- Active listening skills to understand customer needs and concerns.
- Effective communication skills, both verbal and written, including adeptness in phone communication.
- Ability to handle conflicts diplomatically and find mutually beneficial resolutions.
- Strong analytical skills and the ability to multitask effectively.
- Willingness to undertake additional duties as assigned, contributing to the overall success of the team.
Why Join Us:
- Opportunity to be part of a dynamic team in the thriving aerospace manufacturing industry.
- Competitive compensation package with benefits.
- Ongoing training and development opportunities to enhance your skills and career growth.
- Collaborative and supportive work environment where your contributions are valued.
Apply Today: If you're ready to take on this exciting opportunity and make a difference in the aerospace industry, we want to hear from you! Submit your application now to join our team as an Account Specialist.