QUALITY CONTROL MANAGER

***Injection Molding/Plastics experience required

Overview

Cheer Pack is a global packaging solutions provider that's not just manufacturing packaging, but innovating, and creating experiences that resonate. We are currently searching for a QC Manager to support the Director of Quality in employing a variety of measures to foster a quality culture and place quality at the heart of Cheer Pack. The QC Manager works to ensure that all internal products and external materials comply with Cheer Pack’s quality procedures, work instructions, specifications, and customer requirements. Additionally, this role requires full oversight of our comprehensive laboratory and technicians. The QC manager achieves this by overseeing and guiding quality control practices and systems. Further, the QC Manager helps the site develop, use, and maintain documentation and records that support the Quality Management System and meet industry and customer requirements.

What You'll Be Doing

• Through the implementation of the Quality System and with the support of Manufacturing/Quality personnel, is responsible for helping to ensure that all products manufactured are in accordance with the company’s quality assurance program and that quality/reliability standards are in place to satisfy the customer.
• Routinely invests time on the floor, with the goal of observing, supporting, and guiding personnel and activities associated with quality and performance.
• Oversees and monitors all aspects of product testing (all phases), sample taking, retain sampling, process/line audits, data review/trending, supplier quality requirements/performance, and more. Reviews and maintains COA data and files (all types).
• Oversees the Quality Lab, Quality Supervisor, and technicians, tracking performance and ensuring lab activities and lab requests from the organization are prioritized and fulfilled. This includes reporting results in full to appropriate parties and saving all information in an organized manner.
• Assists with management of the nonconforming product system including hold management (MRB) and NCRs, Customer Complaints (CPARs), and Supplier complaints (SCARs), related root cause and corrective action activities, related dispositions, and related IFS data. Travel to customers or suppliers if needed.
• Prepares routine and ad-hoc reports by collecting, analyzing, and summarizing data. This includes testing data and general quality/KPI performance metrics.
• Ensures necessary testing devices and gauges are available and that a compliant calibration program is in place to track all devices and gauges.
• Assists with coordinating and hosting customer audits and supplier audits, delegating as appropriate.
• Participates in HACCP and risk assessment activities and team meetings with other departments to review product/process trends as they relate to quality.
• Keeps up-to-date of appropriate regulatory requirements as well as GFSI and industry standards.
• Report any potential food safety, legality, quality, or food defense concerns to the Director of QA and other staff as applicable.

What We're Looking For

• 10+ years of experience in a manufacturing environment, with at least 3 years of quality control management experience managing a lab and product testing (raws, WIP, finished goods)
• 2+ years working with Injection Molding/Plastics
• Understands how to support and maintain compliance to a GFSI standard (e.g., SQF, BRC, ISO)
• Strong computer skills and familiarity with MRP or ERP systems, data analysis, graphing, and reporting
• Experience in film lamination, flexible packaging, and/or food manufacturing a plus
• Experience with product and tool testing qualification principles (IQ, OQ, PQ validation, etc.) desired
• Familiarity with Statistical Process Control (SPC) desired
• Experience focused on QC more than QA
• Good communication skills, written and verbal. Interacts well with all levels of management and personnel

What Makes This Job Amazing

• Exposure to international business practices and methodologies
• An inclusive and collaborative work environment that fosters creativity
• Personal and professional growth in a culture of innovation
• An opportunity to be part of a story that's still being written

Location

West Bridgewater, Massachusetts

More About Cheer Pack

Cheer Pack is more than just a company. It's a hub of creativity, where ideas are nurtured, and solutions are engineered to perfection. Here, films are developed with an artist's touch, straws and caps are molded with a sculptor's precision, and everything is converted to meet the unique needs of our customers. At Cheer Pack, we truly believe that our employees are the backbone of our success. That's why we offer robust opportunities for skill enhancement and cross-training.

Company is an Equal Opportunity Employer and is committed to diversity in our workforce. EOE/M/F/D/V