Job Description

JEGS has immediate openings for entry-level and seasoned Customer Service Representatives to work in our Columbus, OH, or our Delaware, OH Call Centers. This role has the potential to be a hybrid opportunity. This role will be using verbal & written communication (phones, live chat and email) to help customers with their orders. Candidates will execute transactions promptly and accurately. If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be the opportunity for you.

REQUIREMENTS:

• Well rounded verbal and written customer service skills required
• Ability to multi-task, type while listening, view multiple screens and systems
• Ability to work in an environment that requires the majority of customer interaction to be either verbal (phones) or written form (email and live-chat)
• Strong customer service mindset, moderate proficiency in consulting/advising customers, answering inquiries and providing informative information/resolutions and managing difficult situations with customers
• Ability to apply active listening skills
• Ability to use basic math
• Intermediate PC skills
• Strong problem solving and decision-making skills
• Execute transactions (Orders, drop ships, order status – PKMS, tracking FedEx/UPS/USPS/R&L, stock availability, ETA, price matching, catalog, call tags, tracers, advance credits, advance LDI’S, part shortage, customer service credits, customer messages, phone messages)
• Ability to up-sell products

SAMPLE SCHEDULES:

1. MONDAY – FRIDAY

   1. NOON - 8 PM

2. MONDAY - FRIDAY

   • 1 PM - 9 PM

All candidates must pass pre-employment drug testing and a background check prior to hire.

JEGS is a leading multi-channel merchant of high-performance auto parts. Founded in 1960 by Jeg Coughlin, Sr. as a small speed shop, JEGS has grown into a powerhouse that includes a race team, and a 250,000 sq ft climate-controlled warehouse which supports our retail/mail-order business in Delaware, Ohio. We offer a competitive starting pay rate plus a shift differential, a semi-annual review system/increases, a comprehensive benefits package that includes medical/dental/vision insurance, company-paid life insurance, a casual dress environment, 401K matching up to 15% of your annual pay and profit-sharing retirement plans, and an associate product discount. WEEKLY PAYCHECKS!