Job Description

SUMMARY

Actively support to the Regional/Branch Service Teams in delivering high quality service to national service accounts, assuring customer satisfaction is achieved.

A key aspect of this role is to enable strong communication between JF Petro branch service and the Customer.  Responsibilities range from managing individual service work orders being executed by the Branches (break-fix and projects) to monitoring overall JF Petroleum service performance as displayed on the customer’s scorecard and/or the ServiceMax customer dashboard.  In addition, support timely invoicing of completed service work by assisting service branches with NTEs, and assisting the Billing and Portal teams in the issuance of accurate invoices.

NATIONAL SERVICE ACCOUNTS SPECIALIST JOB RESPONSIBILITIES

·         Assure that supporting departments within JF Petroleum understand the expectations of our national service accounts.

·         Maintain customer portals with most-current status of work orders assigned to JF Petro Service.

·         Be proactive in communication between JF Petroleum personnel and key customer contacts by conducting weekly or biweekly conference calls with customers to maintain awareness of status on work orders and projects.  Manage customer expectations based on branch workload.

·         Be an advocate within JF Petroleum Service for assigned Customers and assure accountability of internal resources (branches and service support teams) to serving the needs of assigned accounts.

·         Monitor dispatch confirmation to assure 90+% acceptance is achieved and reflected in the customer’s system.

·         Monitor quality of service work performed (response time, first time fix, revisit resolution) and assist Service Managers in planning corrective actions if needed.

• Collaborate with Service Project Managers and/or Service Managers in order that projects for assigned accounts are completed on time & customers are kept informed regarding progress.

·         Solve customer problems, make sure JF Petro commitments are met & ensure customer expectations are met by monitoring the scorecard.

NATIONAL SERVICE ACCOUNTS MANAGER CANDIDATE REQUIREMENTS

• Experience in building relationships and nurturing positive communication with customers
• Familiarity with retail fueling sites and dispensing equipment
• Familiarity with ServiceMax, MobileTech or equivalent maintenance management system & knowledge of MS Office (Excel, Outlook & Teams)
• Familiarity with Officetrax, ServiceChannel, Titan, Verisae, VixxoLink or comparable customer maintenance management portal.
• Excellent time management skills, organization skills and ability to multitask
• Proven communication skills and interpersonal abilities
• Associate degree or Bachelor’s degree in Business or a technical program PREFERRED.

Company Description

JF Petroleum Group, formerly Jones & Frank, is the largest Distributor, Service Provider, and Installer serving the energy infrastructure marketplace in the United States. Following the acquisition of PSI in Texas in September of 2019, the company maintains 33 branch offices and 4 distribution centers along the Atlantic seaboard as well as in the Midwest regions of the United States and in Texas. Distribution, Service, and Installation services are provided nationally, and include a network of several hundred service personnel located throughout their footprint as the company has grown to over 1000 employees. The focus of the company continues to be Service, Distribution, Installation and Technology Solutions for Fuel and Fluid Handling Systems. A nationwide approach to Project Management, Wholesale Distribution, and Certified Training has been added as the company responds to market conditions and customer needs. "Our re-branding strategy retains the connection with our proud heritage, and our past 75 years of service to the petroleum equipment industry. But even more importantly, our new name and mission reflects the evolution of technology within our growing product portfolio as well as the expansion of the services we provide the communities of customers we serve. The JF Petroleum Group’s mission is to be our customer’s trusted partner, offering them the most comprehensive range of the highest quality products and services at a great value. Our vision is to enhance convenience and the quality of life of the people in the communities we serve by providing intelligent & sustainable energy solutions enabling a more prosperous, safe and greener future." CEO Keith Shadrick For over three decades, Jones & Frank, ANS Distributing, and PSI, now under one name as JF Petroleum Group have been supplying equipment to petroleum marketers from single-site service stations and national chains, to wholesalers and technicians. We go out of our way to deliver what you need, when you need it, always at the best price. We provide ongoing product training, competitive compensation and benefits, and ample opportunities for advancement. The Company continues to grow aggressively and expand into new markets. This pattern of growth and success comes from an unwavering commitment to recruit, train, and keep the best employees in the industry. Product lines are a mainstay of the company's growth curve and new lines are reviewed and evaluated continually to bring the best to the marketplace. *JF Petroleum Group is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy), national origin, disability, age, genetic information, or any other status protected under applicable federal, state or local law. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.