First and foremost culture and a team-centric mentality are the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be. If you're still interested, keep reading...
The primary responsibility of this position is provide Level 3 (mostly remote) support to our clients, mainly comprised of small & medium size business with a presence in the NYC Metro Area. Currently we support 300+ clients in a wide array of industries.
In our industry, and more specifically the MSP sector, its difficult to capture all facets of a position, but we'll try our best, and if this opportunity sounds like something all parties are interested in exploring further, we'll move things along to the next steps.
Qualifications*
Main Duties
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Attributes:
Critical thinker - exhibits good judgment and strong problem solving skills.
Articulate - excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Enthusiastic - highly motivated and diligent team player.
Flexible - ability to manage changing priorities.
Thoughtful - ethical, respectful, and fair.
Looking for a place to be comfortable, challenged, and have some fun.