Job Title: General Manager

POSITION STATUS: Exempt Salaried

SALARY RANGE: Varies on Experience

Direct Oversight: FOH/BOH – Overall Operations

Reports To: Director of Operations and/or VP of Operations

JOB SUMMARY:

The General Manager serves as a Customer Service Ambassador by ensuring the food and service always exceeds our standards of excellence. It is the responsibility of the General Manager to set the expectation for the FOH/BOH crew members in maximizing productivity, maintaining cleanliness, organization and food quality while providing accurate speedy service. The General Manager must make certain all operational duties and tasks are completed timely. They will act as a liaison to upper management for the entire facility and demonstrate full leadership skills while working and setting the example to all other subordinate employees.

PRIMARY RESPONSIBILITIES:

Manage and lead entire restaurant operation

Serves customers in a professional manner as per the steps of service

Managing the entire guest experience from start to finish

Responsible for full daily communication of operation including text, email and by phone call

Cross-training of qualified team members to expand the operational efficiency of all shifts, especially for key positions within the kitchen and must provide training to Franchise Operations

Manage breaks and employee scheduling

Ensure cleanliness and provide oversight to the cleaning program

Manage the day-to-day operation; ability to identify and resolve problems effectively

Manage cash handling procedures with precision

Oversee FOH/BOH employee as well as FOH/BOH Management Team

Ensure consistent and accurate reporting of all daily reports, end of night reporting, time clock review/edits

Organizational skills with sense of urgency and a positive attitude

Ensure basic repairs and upkeep of the facility and/or safety concerns are handled promptly

Effectively lead others, including work relationships, with emphasis on an exceptional work environment for all employees

Delegate daily tasks to ensure accountability of tasks assigned with great follow-up

Thorough knowledge of service steps, menu items, allergy charts and food preparation procedures

Develop a mutual respect among team members

Ongoing development and coaching of subordinates

Ensure proper training of all team members as they are hired and make suggestions to upper management when necessary

Manage Quarterly store assessment with score related to cleanliness, food quality and presentation

Conduct annual employee/manager evaluations

Execution of all food safety laws and have valid certified food handler certificate

Recruiting, hiring and training all restaurant team members

Responds efficiently and accurately to any guest complaints and corporate communications

Works closely with general manager and other restaurant managers to meet and exceed revenue objectives, including food, beverage and labor costs

Trains, develops and manages current and new front of house team members on safety, beverage recipe adherence and service/hospitality standards. Cross-train qualified team members to expand the operational efficiency of all shifts

Ensures all aspects of the front of house operates effectively and efficiently, and our guests receive the best dining experience

Embraces, understands and executes the Company mission, values, vision and culture

Completes other managerial tasks as needed or assigned

Embraces, understands and executes the Company mission, values, vision and culture

All other duties as assigned

REQUIRED COMPETENCIES:

Minimum 2 years’ experience, in restaurant and/or hospitality restaurant. Preferred high-volume and fast pace restaurant experience

Outstanding and professional verbal and written skills; with strong ability to multi-task.

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence

Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations

Ability to work well under pressure · Capable of conducting and assessing restaurant inventory

Must have knowledge of restaurant systems, including but not limited to ALOHA, or other POS systems; knowledge of MS Office Suites; able to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions and decimals.

Possesses excellent interpersonal communication skills with qualities of integrity, credibility, and commitment to corporate mission. Exceptional organization and leadership skills

Must be dependable and reliable

Must be 21 years of age or older

Experience working in a multi-cultural environment

Ability and willingness to work flexible hours, including weekends and holidays

REQUIRED EDUCATION:

High School Diploma preferred, preferably College is a plus

Be able to write and speak English, preferably Spanish is a plus

Must have appropriate city, state and federal certifications according to location of restaurant, including alcohol and food handling certificates

WORK ENVIRONMENT:

This job operates in a fun yet professional restaurant environment. This role routinely moves inside and outside of the Restaurant and operate tools such as pots, pans, glassware and other kitchen equipment. Manager will occasionally ascend/descend ladder to reach overhead items. Manager will frequently communicate with staff, guests and other team members; must be able to exchange accurate and factual information in all cases. Manager must be able to detect fires, spills and other safety-related issues and immediately resolve it.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The manager frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Manager must be able to distinguish between sweet, savory and other food flavors. Manager will work indoor kitchen environment, which might be hot, humid and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time.

TRAVEL REQUIREMENTS:

Travel is primarily local during the business day based on home restaurant location, but may be required to various locations for training, meetings and other job-related functions