Job Description

DIRECT HIRE POSITIONS - REMOTE INTERVIEWS ONLY

NO TECH, IT, OR ENGINEERING POSITIONS.

We have immediate full-time customer service positions for fun and energetic personalities willing to learn. ABOUT THE JOB Daily tasks include:

• Inbound/outbound calls. No Cold Calling.
• Scheduling new appointments.
• Client product reviews.
• Data entry.
• Servicing requested benefits. Our growing office is looking to add multiple Customer Service Specialist positions within our Grand Rapids location. As a customer service representative, you are responsible for ensuring a high level of service and satisfaction while matching client’s needs to products and services. WHAT'S IN IT FOR YOU? Great Weekly Pay Paid Training Retirement Vesting Schedule Residual Income Flexible Schedules Leadership Development

JOB DESCRIPTION "Customer Service & Benefit Representative Job Duties: -Answering product and service questions; suggesting information about other products and services. -Opens customer accounts by recording account information. -Maintains customer records by updating account information. -Recommends potential products or services to management by collecting customer information and analyzing customer needs. -Prepares product or service reports by collecting and analyzing customer information. -Contributes to team effort by accomplishing related results as needed. Customer Service & Benefit Representative Skills and Qualifications: -Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills -Listening, Phone Skills, Analyzing Information , Multi-tasking

Manager & Leadership Job Duties: -Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, developing personal growth opportunities. -Accomplishes staff results by communicating job expectations; planning, monitoring, coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. -Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. -Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. -Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications. -Contributes to team effort by accomplishing related results as needed. -Manager & Leadership Skills and Qualifications:-Performance Management, Project Management, Coaching, Supervision, Quality Management"

Company Description

JMAY is Direct Hire Company, that places you with the company that is best fitted for YOU with your skills. We only work with reputable companies that we have had a long relationship with to gain their trust to provide them with the greatest candidates. Since we are a direct hire company, we are different by not charging companies or candidates annoying fees, its simple, we are the middle man to provide great job to great candidates.