Job Description

Job Description

Our client a growing and reputable firm with an office in Tewksbury, MA is looking for a handful of Customer Service Representatives to join their team on a temporary to hire basis as soon as possible. The client is looking for candidates who are reliable and who show up every day giving it their best effort. The ideal candidate will need to be strong on the phones, have a professional demeanor and be able to deal with stressful customer service issues in a timely manner both on the phone and over email.

This is a Mon-Fri position with the hours of 11:30am-8pm. One Saturday shift a month of 8:30am-4:30pm is also required and would pay out overtime if you are over 40 hours a week. The client is also open to bringing on people for a Mon-Fri 9:30am-6:30pm shift Training will be provided on the CRM system as well as on what the company does. There would be work from home potential with this role once an individual is fully trained.

The main job responsibilities will include the following:

• Providing assistance to customers when they call in with questions regarding the product.
• Taking payments over the phone from customers who owe money on a monthly basis.
• Running credit cards through the payment portal.
• Putting people who are past due on payments on payment plans.
• Making reminder calls or sending reminder emails to customers should they be past due.
• Taking care of administrative work on an as needed basis.

If interested in this great Customer Service Representative opportunity at a company who is growing like crazy, please reach out to JMT Staffing Solutions at 781-558-2589 or respond back to this ad immediately and a Staffing Manger will reach out with more details.

Company Description

Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.

Our primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.

Company Description

Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.\r\n\r\nOur primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.