About JourneyTEAM:

Founded in 1993, JourneyTEAM has grown from a small software development shop into an award-winning business technology consulting firm. We are a Microsoft Gold Certified Partner and serve the technology needs of large public and private organizations, including many of the world’s best-known brands. JourneyTEAM provides consulting and implementation services specifically for Microsoft Dynamics 365, Office 365, Microsoft Dynamics Business Central, Power BI, Power Apps, Power Automate, Power Virtual Agents, Dynamics GP, Microsoft’s Enterprise Mobility and Security Suite, SharePoint, Okta, and more. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world.

JourneyTEAM is looking for a Solutions Architect to join our CRM team.

Job Duties and Responsibilities:

General

• Define task requirements, scope, and business objectives, keep project within time, budget, and in collaboration with the Project Lead and/or Project Manager.
• Being comfortable presenting solution architecture and design to varying stakeholder types (C Suite, IT, End Users).
• Collaborating with cross functional teams and practices
• Innovate and invite a “best-practice” culture in method, tools, and approach for project work and solutions for the client
• Ensure that solution architecture is scalable to meet current and future business objectives
• Architect project solution for the client and internal project team
• Delegate and assign tasks to team members
• Provide training and technical support to end users
• Communicate with stakeholders, customers, and project team
• Ability to lead a client facing discussion
• Know how to read the audience well and know how to respond and adapt
• Listen to understand
• Be comfortable mentoring team members and teaching new skills
• Understand software design and implementation best practices
• Be accountable to the client and to JourneyTEAM for commitments

CRM

• In-depth knowledge of the Dynamics CRM platform, all modules/custom applications (Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, and Power Pages), its architecture, and associated technologies.

• Ensuring quality data integration between CRM and other 3rd party systems

• Customization and configuration capabilities of Dynamics CRM to tailor the system to the organization's specific needs.

• Ensuring quality data integration between CRM and other 3rd party systems

• Customization and configuration capabilities of Dynamics CRM to tailor the system to the organization's specific needs.

• Assessing technical feasibility, recommending best practices, and ensuring the scalability, performance, and security of Dynamics CRM.

• Technical understanding of low-code, and code options for extending the capabilities of the platform and to recommend best technologies/tools for solutions.

Experience and Qualifications:

General

• Extremely comfortable in D365 or M365, and Power Platform configuration, setup, add-ons, and functionality.
• Familiarity with Agile/Scrum methodologies (Epic, Feature, User Story, Task Breakdowns).
• Able to learn complex products and testing methodologies.
• Experience leading/participating in software development teams.
• Proficient in Microsoft Office products.
• Bachelor’s degree in a technical field preferred (i.e., computer science, information science, or management information science (MIS)) or equivalent experience.

CRM

• Has worked with a variety of project types (Sales, Customer Service, Marketing, Field Service)
• Deep D365 Customer Engagement (CRM) Sales experience and familiarity with core features
• Advanced knowledge of at least 5 of the following applications or technologies:
• Marketing
• Customer Service
• Project Operations
• Field Service
• Project Service Automation
• Power Apps Portal
• Power Automate
• Customer Insights
• Customer Voice
• Integrations Architecture (to systems outside of D365)

What Success Looks Like After:

30 Days:

• Read and review “The Ideal Team Player” by Patrick Lencioni
• Shadow other CRM Consultants/Architects to learn the implementation process and tasks required throughout our projects
• Be assigned to a project and contribute to design, architecture, and support tasks to begin hands-on learning of the system

6 months:

• Fully involved in the project, support efforts, and be a contributing member of project teams and practice teams
• Participate in the JourneyTEAM Soft skills course taught to all consultants to learn the “JourneyTEAM way”
• Achieve an 75% customer engagement rate by the beginning of the six-month period

1 Year:

• Continue to achieve an 75% customer engagement rate
• Be certified in 3 Dynamics CRM and Power Platform certifications (Incl. Pl-200 Microsoft Power Platform Functional Consultant, and PL-600 Microsoft Po)
• Depending on interest, begin to learn and apply technical solutions to issues that may include writing reports, performing integrations, utilizing Power BI, etc.

Benefits:

JourneyTEAM offers a wide range of excellent benefits including healthcare and dental options, as well as a 401k with an approximate 4% employer match with funds that vest immediately. We enjoy flexible time off and our employees average 3.5 to 4 weeks off a year. We also provide a monthly phone stipend of $25 as well as a gym membership monthly reimbursement of up to $200. We enjoy a culture of collaboration and creative responsibility to solve problems with autonomy.

Professional office and remote working environments are available, although onsite is HIGHLY preferred! Will discuss a remote working option for a rock star candidate. JourneyTEAM is an Equal Opportunity Employer. This position is not open to C2C, H1B's or third-party agencies.

About JourneyTEAM:

Founded in 1993, JourneyTEAM has grown from a small software consulting shop into an award-winning, business technology consulting firm. JourneyTEAM is a Microsoft Gold Certified Partner and serves needs of large public and private organizations, including many of the world’s best-known brands. JourneyTEAM’s expert level consultants dive deep into the dynamics of an organization to solve complex issues that improve a company’s sales, marketing, productivity, collaboration, accounting, and security. The company provides consulting and implementation services specifically for Microsoft Dynamics 365 and Office 365 solutions, including Microsoft Dynamics CRM, Microsoft Dynamics Financials, Dynamics GP, Microsoft’s Enterprise Mobility and Security Suite, SharePoint, Okta and more.