JSM Living is a local property management company committed to providing exceptional living experiences for our tenants. We are seeking a dedicated Operations Administrator to join our team. If you have a passion for operations management, exceptional organizational skills, and thrive in a fast-paced environment, we want to hear from you.
What You’ll Do
- Serve as the primary point of contact for all incoming maintenance calls from tenants. Promptly addressing requests, provide basic troubleshooting, and dispatch emergency maintenance calls.
- Act as the liaison between Operations and Residential leasing regarding maintenance requests, pest control, turnover and other tenant concerns
- Responsible for submitting maintenance requests on behalf of tenants, ensuring timely follow up communication
- Monitor and resolve escalated maintenance issues
- Prepare tenant notices regarding maintenance issues, pest management, and other related projects
- Manage pest control requests and scheduling for commercial and residential properties
- Monitor maintenance requests for back charges and prepare back charge and maintenance fee notices to be delivered to tenants
- Main point of contact for all Emotion Support Animal related inquiries including authorization and records management
- Oversight of JSM’s Fitness and Student centers
- Assist Chief Operating Officer with waste management and recycling administration
- Support various departments with urgent projects and tenant communications
- Assist Operations Coordinator with turnover-related projects throughout the year
- Provide support during turnover season for both Operations and Leasing staff
- Provide administrative support to the Chief Operating Offer and Operations Supervisors
What you’ll bring
- 2 years of relevant experience in project management, office administration, and/or property management
- Associate’s degree or equivalent in project, construction, or property management
- Strong project management and customer service skills
- Proficiency in Microsoft office and property management software and tools. Experience with Entrata a plus.
- Valid driver’s license is required
This position works out of our Champaign, IL office 8 am - 4:30 pm M-F. There may be an occasional need to work outside those hours during elevated periods for the department.
Benefits
Competitive hourly wage will be based on prior experience and will include the following benefits:
- Comprehensive benefits package, including health, dental, vision, and life insurance
- Paid time off and holidays
- Paid day off for your birthday
- 401(k) with company match
- Paid weekly!