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Call Center Agent

JTBJ Enterprise LLC

Call Center Agent

Hoboken, NJ
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking outgoing individuals with a passion for hospitality to join our team as Certified Travel agents. As a Travel Agent, you will be responsible for assisting clients by preparing amazing travel packages to not just meet, but exceed their needs and expectations. We highly encourage anyone with a passion for helping others and traveling to apply for our Travel Agent opportunity.

     

    Travel Agent will handle clients' travel needs from start to finish including, but not limited to, airline, car rentals, hotel accommodations, theme park tickets, concerts, shows, resort packages (including all-inclusive), and much more! Are you ready to take on a new and exciting career as a Travel Agent?

    ROLES AND RESPONSIBILITIES:

    • Complete required certification training promptly, along with ongoing continued education training.
    • Effectively communicate with clients to discuss all of their needs to cater packages to not just meet, but exceed their expectations.
    • Research and prepare itineraries and quotes for your clients.
    • Attend all team meetings.
    • Work in harmony with other team members.
    • Become a Brand Ambassador.
    • Monitor ongoing changes within the industry.
    • Stay up to date on new COVID restrictions for travels.
    • Create and Market the agency.
    • Review client’s budgets, to ensure we are creating packages to stay within budgets.
    • Become involved within your local communities, attending various bridal shows, and conventions to help promote.
    • Handle last-minute issues that may occur, and ensure they are addressed promptly.
    • Promptly respond to clients' requests, via phone and emails.
    • Maintain updated records for your clients.
    • Participate in FAM Trips when possible, and attend vendor/supplier-specific training.

    REQUIREMENTS:

    • Must be authorized to work within the United States or Mexico.
    • Must have access to a laptop with internet access.
    • Must be effective at communicating with clients.
    • Personal travel experience is not required but is a plus.

    BENEFITS:

    • Work Remotely.
    • Set Your Own Schedule (Part/Full Time Opportunities).
    • Discounts to Theme Parks and Cruises (after training).
    • Additional Travel Discounts.
    • Access to FAM Trips.

    Personnel does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws.