Job Description

• Provides direction and leadership to hospitality employees by effectively communicating and enforcing company policies and procedures, department operations, and partnering with other departments to develop and promote the Landmark / JUSTIN brand image and products
• Conduct tours, barrel tastings and high-end guest experiences and tastings as well as Virtual Tastings
• Design or update the tour programs/service flows and pricing
• Stay up to date on industry trends, providing competitive insight and recommendations for continuous improvement, ingenuity and innovation to senior leadership
• Position also will involve floor time in our tasting room or restaurant, and other customer service activities
• Maintain flow of operations in all areas, developing SOPs training guides and employee manuals
• Supports department heads with annual reviews, employee counseling (if training related), hiring, performance management and employee safety
• Supports tangential business units as needed – such as training sales team and writing wine tasting notes
• Works with other Sommeliers to lead and support private tasting experiences
• Develops and executes training and educational seminars (including content development)
• Develops and manages the master Educational Chart and log - ensuring all staff pass created coursework and certifications as designated times
• Informs staff of how portfolio wines compare to wines from other regions from around the world
• Resolve guest concerns/complaints using good judgment and tact.
• Hosts trade visits and VIPs (on or offsite) as needed
• Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)

Qualifications

• 4-5 years of hospitality sales and/or management experience
• Bachelors or equivalent experience (preferably an education focus in hospitality/sales/management)
• Level I Sommelier Required -- Level II (and/or CSW as company dictates) Required within first 12 months of employment with company sponsorship CWE preferred. Company may require successful completion within first 24 months of employment, unless otherwise directed
• Prior experience developing up a service team, in a luxury setting
• Proven knowledge of wine
• Knowledge opening a new outlet or service location highly desirable
• Experience in the wine industry (Sommelier on the floor, or regional sales required). Production or wine making experience for a recognized chain is preferred. If no production experience is present, then the willingness to gain this experience at JUSTIN (Cross training rotation) is required in first 24 months
• Excellent communication skills and ability to relate to people at all levels; ability to educate and serve as a mentor
• Ability to present and perform trainings to a crowd (internal) or host large functions (Public speaking) - including virtual acumen
• Proven experience in training, recruiting and hiring productive, team-based staff members
• COVID vaccination will be required for this position unless candidate has a legally valid exemption

Pay Range: $24.00 - $30.00 an hour, plus tips. Final compensation dependent on skills & experience.

Additional Information

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant--making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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