Job Description

• Provides direction and leadership to tasting room employees by effectively communicating and enforcing company policies and procedures, department operations, and partnering with other departments to develop and promote the Landmark / JUSTIN brand image and products
• Manages Tasting Room Staff; responsible for employee timecards, annual reviews, employee counseling, hiring, performance management and employee safety, employee training
• Maintain flow of operations and schedule staff for each area
• Manages Tasting Room team incentives to meet plan and help maximize team effectiveness. Monitors progress of goals for all properties
• Manages the floor in the tasting room with a focus on creating memorable or new experiences to wow guests
• Creates Tasting Room Standard Operating Procedures
• Leads the winery outreach program and schedules Tasting Room Staff accordingly for outreach winery support
• Communicates and provides reports to senior leadership
• Works with Inventory Manager and Operations Manager to determine Tasting Menus. Creates and updates menus based on inventory and wine movement
• Resolve guest concerns/complaints using good judgment and tact.
• Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)

Qualifications

• Two (2) years hospitality sales and management experience
• Bachelors or equivalent experience and prior experience developing, hiring and building up a team
• Experience in the wine industry preferred
• Excellent communication skills and ability to relate to people at all levels; ability to educate and serve as a mentor
• Must be able to perform technical calculations, assemble data in spreadsheets and charts/graphs, and manage budgets
• Fully understanding of creating and working with P&L, labor plans, etc.
• Knowledge of opening a new outlet or service location highly desirable
• Must possess a "big picture" perspective and be well versed in point of sale systems.
• Level I Sommelier - or willingness to get a level I (with company sponsorship) in 6 Months is required
• COVID vaccination will be required for this position unless candidate has a legally valid exemption

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Additional Information

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant--making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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