Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Representative

JW Floor Covering

Customer Service Representative

San Diego, CA +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    JOB DESCRIPTION

    Summary: To ensure that JW customers are scheduled correctly and properly prepared for their installations. To assist 3rd party contractor with any inquiries or direct inquiries to the best resource. To maintain customer centered task and reporting along with other administrative functions to ensure the success of each installation.

    ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

    · Scheduling installation

    · Completing positive or negative change orders

    · Any other tasks assigned by management.

    · Inbound outbound calls and emails to customers and contractors.

    QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and ability required to perform the functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    · Must be able to pass a drug test and background check.

    · Must be able to read the English language.

    · Must have satisfactory reading comprehension and retention.

    · Must be able to write in the English language.

    · Must have high school diploma or equivalent.

    · Must have 1 year of experience in customer service minimally.

    · Must be able to add, subtract, multiply, and divide in all units of measure.

    · Must be able to interpret basic diagrams and graphs.

    · Must have the ability to comfortably use a modern computer, a smart phone, a tablet, the internet, and Microsoft Office programs or equivalent.

    QUALIFIED CANDIDATES MUST HAVE THE FOLLOWING SKILLS:

    • Must be flexible and have some experience working through internal internet website and with Microsoft Word and Excel.
    • Ability to multi-task with a keen attention to detail and follow-up
    • Self-Starter with strong organizational skills
    • Ability to work in a team setting.
    • Strong computer skills
    • Strong written and verbal communication skills
    • Professional demeanor in handling all aspects of business.
    • Ability to work with minimal hands-on supervision.
    • Experience with Flooring projects and/ or companies is preferred, but not required.
    • Bilingual English/Spanish is a PLUS!

    PHYSICAL DEMANDS:

    · Sit at a desk for up to 8 hours with two 10 minute breaks and one 60 minute lunch.

    · Lift up to 25 lbs.

    JOB TYPE: FULL-TIME

    2 shifts available based on experience - Monday through Friday 7am- 4pm or an 8am – 5 pm. 

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Vision insurance
    • Paid Sick Time
    • 6 paid holidays
    • Paid Vacation

    Pay: $16.00 - $18.00 per hour based on experience

  • Locations
    San Diego, CA • Castroville, CA • Santa Rosa, CA