Job Description

LOCATION: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

COMPENSATION: Hourly 

SCHEDULE: Full-Time 

POSITION TYPE: N-Management

BENEFITS

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement 
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities            
• …and much more!

JOB SUMMARY

Monitor L'Atelier Concierge Lounge for seating availability, service, safety, and well being of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen. 

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

JOB SPECIFIC TASKS 

• Monitor club lounge for seating availability, service, safety, and well being of guests. 
• Complete opening duties, including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order. 
• Clean and reset tables after guests depart. 
• Forecast additional meal requirements and communicate special requests to the kitchen. 
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled presentation time. 
• Bus and wipe down tables in club lounge. 
• Check in with guests to ensure satisfaction with food or beverages. 
• Direct final breakdown and clean up of club lounge according to service offerings. 
• Secure liquors, beers, wines, coolers, cabinets, and storage areas. 
• Brew daily coffees. 
• Mix and serve alcoholic beverages to guest in accordance with the company standards. 
• Prepare and serve hot beverages (drip coffee, tea, cappuccino, espresso, etc.). 
• Issue, open, and serve wine/champagne bottles. 
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment, restocking items, and completing daily cleaning checklist. 
• Document pertinent information in department logbook. 
• Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor, to check stock and requisition necessary supplies. 
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. 
• Wash all coffee and beverage dishes and serving utensils as needed. 
• Check quality and set up designated bar stock and supplies by using checklist. 
• Stock ice, glassware, and paper supplies. 
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.              
• Maintaining meeting notes and tracking deadlines

SOCIAL MEDIA SITES

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JW MARRIOTT MARQUIS MIAMI

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