Full Job Description
At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
We’re always looking for top performers to add value & make a difference in people’s lives. We offer flexible work schedules and pay based on performance. Come join the 2014 National Franchisee of the Year as we set out to do it all over again! If you are a go-getter, like to work where your work matters, and believe you have the ability to put together a winning team, we want to talk to you! We believe taxes can be fun, and it starts with the leadership of our team!
We are currently looking to hire immediately two Seasonal Assistant Area Managers: 1 who will oversee Dodge City & Garden City 1 who will oversee Salina, Great Bend and Hays
IF YOU ARE INTERESTED, PLEASE DO NOT DELAY- OUR TAX SEASON KICKS OFF ON MONDAY, DECEMBER 4TH AND WE ARE LOOKING TO FILL THESE ROLES IMMEDIATELY
POSITION SUMMARY As a Seasonal Assistant Area Manager (SAAM) you will learn the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately 4-5 or more stores and/or kiosk locations, and reports to the Franchise General Manager. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.
ESSENTIAL DUTIES AND RESPONSIBILITIES Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of General Manager/Franchisee.
Responsible for multi-unit retail locations in the assigned district and will work in tandem with the General Manager/Franchisee to strategically manage district operations.
Reports to the General Manager/Franchisee and regularly communicates with them to ensure the company client experience standard is being achieved.
Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and profitability.
Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
Works directly on job-fairs, hiring initiatives, process and training of all preparers to execute the job.
Assists, or drives the tax education process and flow of teams, including the transition to hire process.
Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Creates and/or approves work schedules and time cards. Monitors time tracker during all shifts, works with General Manager/Franchisee on any employee relations issues or complaints and training.
Ensures all assigned locations meet company standards including but not limited to: office set up, build-outs and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with General Manager/Franchisee on necessary corrective actions.
Continuously builds the business by retaining existing clients, attracting new clients and creating positive brand awareness.
Resolves client complaints or answers client questions regarding policies and procedures.
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.
Maintain relationships with brokers, property managers and landlords.
Responsible for conducting internal audits of all assigned offices to ensure all employees are in compliance with company policies and procedures.
Educate and support the client with marketing strategies including but not limited to, internal office branding, client segmentation and external marketing strategies.
EDUCATION AND EXPERIENCE
Associates Degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred.
2 years previous management or supervisory experience preferred with a passion for leading and inspiring others.
Spirit that inspires out of the box thinking to impact business results.
Tax knowledge preferred, but we do provide excellent training for those who are new to this.
Strong communication, interpersonal, organizational, and client service skills.
Must possess reliable transportation, insurance and a driver’s license in good standing.
Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
PHYSICAL DEMAND & WORK EFFORT
Typing, sitting, standing, walking and driving.
The role may demand heavy travel based on the geography of the assigned stores.
The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
Ability to work under pressure, in a fast-paced working environment.
Ability to lift a maximum of 25 lbs.
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Compensation Package: Will be a combination of hourly, plus bonus that will produce total annual earning potential. Job Type: Full-time
Pay: $17.00 per hour DOE + incentive based bonus
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.