Jackson Hewitt is hiring Customer Service Associates for the 2024 tax season to be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy, and we pride ourselves in putting experienced tax return specialists with a customer service mindset to work, helping others get piece of mind and great results.
Whether you're looking to boost your resume, get ahead on the new year with a second income, retired, or have time in your schedule and are excited to put your skills to work, we'd love to have you!
Responsibilities:
Complete our Jackson Hewitt Customer Service Associate training course
Greet all clients with a friendly and professional demeanor
Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
Answer phones and resolve client issues
Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.
Requirements:
2+ years Customer Service experience
High School diploma or equivalent
Excellent communication and interpersonal skills
Demonstrated ability to work in a fast-paced, high volume retail environment
Bilingual Spanish a plus
Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues
Reliable transportation and valid driver's license
We Offer:
Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
Are you:
A stay at home parent looking for a flexible work schedule?
A gig worker or looking to add a second income?
Part of a military family that moves often?
A Veteran or military member transitioning from the service?
Retired and want to continue to make an impact?
We look forward to having you on our team!
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.