At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you’ll do here:
The Seasonal Administrative Representative duties include handling calls to and from customers,
Greet all clients with friendly and professional demeanor
Answer or make calls to clients to address their needs.
Respond efficiently and accurately to client inquiries, and ensure that clients feel supported and valued.
Present a professional, courteous, and confident demeanor via verbal and/or written communications.
Respond to customer and office personnel queries in a timely and accurate way,
Asist with scheduling tax preparation appointments.
Maintain comprehensive filing system for filing acknowledge, and complete tax return
Utilize software, databases, and tools appropriately.
Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information
Skills you’ll bring for success:
1 - 3 years previous
High School Diploma/GED or equivalent related business experience preferred
Strong written and verbal communication skills
Great active listening skills
Exceptional interpersonal and rapport building skills
Patient and empathetic attitude
Strong time management and organizational skills
Comfortable working in a fast-paced environment
Computer literacy, ability to learn new technologies
Phone skills, including familiarity with complex or multi-line phone systems
Ability to learn in-depth knowledge of JH’s products and/or services
$15 an hour + Bonus
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.