In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.
Under general supervision and in accordance with established company policies and procedures, the Multi Store Operations Manager (MSM) participates in the management activities (staffing, productivity, IT, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business
What you'll do here:
Leads recruiting efforts and manages the interviewing process of employees for assigned area. Manages leads from multiple lead sources.
Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.
Skills you'll bring for success:
College Degree and/or equivalent related business experience.
Course of study in management or in tax preparation and/or accounting preferred.
Two years’ previous management or supervisory experience required.
Proficiency with a variety of computer setup and software app such as Word, Excel, and accounting or tax preparation software.
Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.
Flexible work from home options available.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.