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Community Manager - Co-working

Jacob Darr Associates

Community Manager - Co-working

Greensboro, NC
Full Time
Paid
  • Responsibilities

    Are you upbeat, do you have a very positive personality and a high drive for success?  Join our team as a coworking community manager. 

    Job Description:

    • Create a friendly environment to facilitate high member satisfaction
    • Espouse coworking space's values
    • Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
    • Seek out information about the business and personal objectives of tenant organizations and their individual members
    • Resolve issues between members quickly and in a manner that diffuses tension
    • Foster a sense of inclusivity where fresh ideas are welcome
    • Be knowledgeable about membership contracts and guidelines, as well as federal, state and local laws that manage the work environment. Explain these policies to members, as necessary.
    • Oversee new member onboarding and member moves out of the space
    • Events planning and execution
    • Build a quarterly calendar of coworking events that engages all stakeholders:
    • Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
    • Future members: Lead generation and sales-related events
    • Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build [your coworking space]'s CRM and digital community.
    • Manage to the allotted budget
    • Present our community professionally
    • With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
    • Business development
    • With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
    • Conduct tours for prospective members
    • Contact the local press and community leaders to generate interest in [your coworking space]
    • Engage with the local community by attending relevant events they are hosting
    • Ensure that new members will fit with [your coworking space]'s culture dynamics and mission
    • Maintain a positive relationship with key vendors and our landlord
    • Facilities and space management
    • Manage all building operations to the satisfaction of members
    • Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
    • Keep members aware of facilities issues that may impact them
    • Utilize a variety of coworking software applications manage the space and membership
    • Make recommendations to the owners about new features or perks that will entice members
    • Submit maintenance tickets for repairs to the facility and key equipment
    • Ensure cleaning is conducted to spec
    • Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
    • Personnel management
    • Manage a team to achieve the community, sales and facilities goals stated above
    • Be responsible for the professional development of each team member
    • Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals
    • Hold weekly one-on-one meetings with each team member to review the status of individual tasks and goals
    • Lead regular performance reviews of team members
    • Share perspectives on the team with ownership