Job Description

Jada Systems is looking for a CONTRACT TECHNICAL SUPPORT TECHNICIAN FOR UP TO TWELVE MONTHS to assist Systems staff with day to day operations involving technical support such as troubleshooting application, software, and hardware issues; serving as a customer engagement expert through our Help Desk hotline

TECHNICAL SUPPORT TECHNICIAN DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Function as a subject matter expert on desktops, laptops, applications, and systems integration
• Provide customer service via the TSB Systems Help Desk to all levels of City staff and public customers.
• Enter into and provide updates to a computer database of help desk calls and other support requests
• Install and replace basic computer hardware components (e.g., power supply, disk drive, RAM, motherboard, etc.)
• Maintains an inventory of all assets and performs updates to the asset management database.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory
• Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardware/software, including proprietary office and Internet related applications
• Work directly with the Technology Infrastructure team to evaluate application, file, and database server configurations/performance and assist in their installations and modifications

THE QUALIFIED CANDIDATE MUST POSSESS THE FOLLOWING SKILLS AND EXPERIENCE:

• 1+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above
• Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
• Experience in the analysis, design, modification or implementation of computer-based information systems, and/or the installation and support of hardware and software components associated with departmental, distributed, and personal computer systems
• Good oral and written communication skills
• Able to create and update technical documentation
• Train staff as needed
• Must have a valid California driver’s license Must have own vehicle to drive to LADBS locations

Company Description

Jada Systems Inc was established in July 2000 in Pasadena, California to meet the increasing and challenging market demands for IT services. In the 18 years since our inception, we have streamlined an effective IT support services and solutions for a variety of clients. Our history demonstrates excellent service and proven solutions in a timely manner with the specific results that our clients strive for. Take a look at our company timeline and awards received by the team.