Responsibilities: 

• Addresses customer concerns and issues or escalates them as needed 
• Driving traffic for the sales department by setting appointments for prospective customers 
• Taking inbound and making outbound calls 
• Coordinates questions and issues with the appropriate department personnel 
• Directs customers to the appropriate department or point-of-contact 
• Approaches, greets, and offers assistance or direction to any customer 
• Provides electronic and phone customer service assistance 
• Maintains customer information into the designated software system 
• Follows up after visit to ensure customer satisfaction 
• Any other duties that may be assigned 
• General Expectations
• Devote himself/herself to ensuring satisfaction to customers 
• Determine management production and quality requirements by asking questions and listening 
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects. 
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. 
• Review and analyze actions at the end of each day, week. Month and year to determine how to better utilize time and plans more effectively. 
• Understand the terminology of the business and keep abreast of technology changes in products and services. 
• Know and understand the federal, state and local requirements which govern the company’s business. 
• Follow lawful directions from supervisors
• Understand and follow work rules and procedures
• Participate in performance management 
• Interact well with others and be a positive influence on employee morale. 
• Uphold the company’s non-disclosure and confidentiality policies and agreements.