QUALIFICATIONS:

• High School Diploma or Equivalent
• Driver’s License
• Clean DMV

OTHER:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards.

PHYSICAL REQUIREMENTS (SURROUNDINGS)

• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis
• Standing on a regular basis
• Walking on a regular basis
• Bending, twisting and/or stooping infrequently
• Kneeling and/or Squatting infrequently
• Lifting 25 lbs to 50 lbs
• Infrequently Reaching and/or lifting overhead
• Infrequently Climbing stairs
• Repetitive hand/finger movement on a regular basis
• Grasping/grabbing with hands infrequently
• Pushing and Pulling

GENERAL EXPECTATIONS

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Maintain manufacturer required certification levels
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

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JOB-SPECIFIC EXPECTATIONS

• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location..
• Controls service traffic flow and parking.
• Assists lot attendant with duties at the service counter.
• Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. Includes sweeping of the driveway a minimum of once daily; more often as necessary.
• Keep front of store clear of loaner vehicles and/or rental vehicles.
• Maintain cleanliness and stock of coffee stations. Prepare coffee when necessary.
• Inspect bathrooms for cleanliness twice an hour. Wipe down counters and pick up debris as needed.
• Park loaner/rental vehicles in designated areas. Upon customer return.
• Assess whether the loaner vehicles need to be refueled and/or washed and mark windshield accordingly with grease pen.
• Keep waiters on the service drive.
• Install paper floor mats in every vehicle. Maintain the supply of paper floor mats.
• Pull up vehicles for Service Advisors as needed.
• Open doors for customers and thank them for their business.
• Escort customers to their vehicles as needed. Have umbrellas readily available when needed.
• Wash service vehicles as necessary.
• Perform shuttle driver duties when needed.
• Reports to work with a positive attitude, on time and ready to work.
• Maintains high customer satisfaction standards.
• Maintains a professional appearance.
• Keeps work area neat and clean.