The only way to deliver a single, global, mobile network is with satellite communications – and Kymeta Corporation is making it a reality. Kymeta delivers unique products and services, leveraging its extensive IP portfolio to unlock the untapped potential of satellite spectrum.  Kymeta’s mission is to be the singular authoritative voice for seamless services across satellite and satellite-cellular connectivity.

Join our team in developing exciting new technology, which will change communication all over the world.  Come work alongside brilliant colleagues who share a commitment to each other’s success and know how to have fun!

JOB SUMMARY

Kymeta is seeking a motivated individual with commercial and/or military Satellite Communication (SATCOM) terminal experience. This individual will possess extensive technical support skills and a proven ability to solve challenging technical problems and deliver world-class customer service. This position provides both pre- and post-sales technical expertise by reviewing and resolving technical challenges to support customer purchasing and implementation/integration decisions. This position is also a customer facing post-sales technical representative for Kymeta support.

The Senior Solutions Engineer is the primary focal point for customer technical relationships, including partners and end-users. The successful candidate will have excellent written and verbal communication skills to engage customers with varying levels of expertise in defining technical requirements for Kymeta solutions. Additionally, the successful candidate will provide input covering operational capabilities and system design based upon customer feedback and individual expertise to Kymeta executives, Hosted Operations, Sales, Product Management, and Engineering teams.

This position is on the Engineering Individual Contributor track and will report to the Solutions Engineering manager. This role will coordinate with the government and commercial sales engineering teams to jointly solution and close direct and indirect sales opportunities.

KEY DUTIES AND RESPONSIBILITIES

• Function as SME for Kymeta terminal operations with an in-depth understanding of Kymeta hardware and software and substantial knowledge of SATCOM networks including SCPC, mesh, hybrid mesh, TDMA, FDMA, CDMA and the associated terminal components
• Identify gaps in Kymeta solutions through current and prospective customer interaction and provide input into the appropriate Kymeta team(s) using standard processes and procedures for solution development, modification and/or implementation
• Design solutions for customer business requirements using Kymeta solutions by identifying hardware and integration configurations to support customer requirements
• Partner with BD/Sales and executives to educate existing and prospective customers about the benefits of Kymeta products and services – this includes conference calls, online meetings, site visits, presentations, demonstrations, evaluations and follow-up on all technical customer-related questions
• Support the technical aspects of customer proposal development and ensure all expertise, information and recommendations are concisely defined while meeting Kymeta quality control standards
• Manage the technical aspects of partner terminal development and serve as the liaison between partner technical teams and Kymeta technical stakeholders
• Deliver internal and external technical training covering Kymeta products and services
• Routine travel to customers, meetings and events is expected (30% travel)

SKILLS AND EXPERIENCE

• Eight years of experience in commercial and/or military SATCOM systems, VSAT configurations, satellite network configurations and modem technology to include setup, operations and extensive troubleshooting skills
• Significant iDirect experience is preferred
• Intermediate understanding of Linux operating system and command line interface
• Four years of technical product support experience
• First language English, with strong oral, written and presentation (public speaking) communication skills
• Very proficient with MS Excel, MS Word, and MS PowerPoint
• Familiarity with trouble ticket initiation, tracking and resolution
• Self-motivated, high energy and goal oriented

 EDUCATION

• Bachelor’s degree in Computer Science, Engineering or equivalent experience
• Completion of iDirect Operation and Maintenance and Advanced iOM courses are preferred

As part of our hiring process we request that all applicants complete the Predictive Index Behavioral Assessment by clicking on this link: https://assess.predictiveindex.com/vOOMQ

The assessment will take ~5-10 minutes.

_KYMETA IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO AGE, ANCESTRY, COLOR, FAMILY OR MEDICAL CARE LEAVE, GENDER IDENTITY OR EXPRESSION, GENETIC INFORMATION, MARITAL STATUS, MEDICAL CONDITION, NATIONAL ORIGIN, PHYSICAL OR MENTAL DISABILITY, POLITICAL AFFILIATION, PROTECTED VETERAN STATUS, RACE, RELIGION, SEX, SEXUAL ORIENTATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE LAWS, REGULATIONS AND ORDINANCES. _

Required Skills Required Experience

• Bachelor’s degree is preferred
• 3 years minimum prior desktop support experience required
• Certifications: MCTS / MCP or related a plus
• Advanced Knowledge of Microsoft Windows 10 operating systems
• Advanced Knowledge of Microsoft tools including Office 2016
• Advanced Knowledge of PC hardware (Dell a plus)
• Understanding of networking technologies and protocols such as basic IP addressing, DNS, DHCP, and VPN client configuration
• Knowledge of Active Directory
• Experience with Helpdesk ticket systems
• Experience with Windows Server a plus
• Experience with Server hardware (Dell a plus)
• Ability to prioritize assigned projects, help desk calls, and emails
• Ability to lift up to 50 lbs. and move computer and A/V equipment
• Availability for on-call rotation for 24 x 7 support
• Ability to travel when needed
• Ability to troubleshoot a variety of hardware and software issues
• Must have strong customer service, time management, and written/verbal communication skills
• Excellent problem solving skills
• Flexibility and ability to multi-task in a fast-paced environment
• Excellent written and verbal communication skills
• Energy industry experience preferred, but not required
• Ability to complete long term, multi-faceted projects will be required

TENASKA IS AN EQUAL OPPORTUNITY EMPLOYER.