Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Wellness resources

Job Title

Jan Peek House Transitional housing- Residents Case Manager

CHHOP Mission Overview

CHHOP is dedicated to addressing housing and food insecurity through direct services, advocacy, and community engagement. We provide safe shelter, nutritious food, and supportive services that promote dignity, stability, and longterm housing solutions for individuals and families facing systemic barriers.

Position Summary

The residents Case Manager is a mid-level social services and advocacy position responsible for proactively working with residents of Jan Peek House, community service providers, including educational and employment resources, DSS, housing programs and landlords to assist residents with obtaining stable housing and services leading to independence and long-term stability. This position requires flexibility of approach and willingness to utilize various service modalities to assist residents with achieving their goals.

The ideal candidate will bring a readiness to learn and provide support to empower residential clients to obtain and maintain stable housing and long-term independence.

CHHOP is recognized by its peer-human service agencies, constituents, and stakeholders for its excellence in serving those most in need. This position offers the ideal candidate the opportunity to join a team of mission-driven, compassionate professionals.

Key Responsibilities

Conduct timely intake and assessment of new residents

Meet with residents to develop, implement, and review individualized service plans

Provide support services related to independent living skills including budgeting, connection to community resources, and access to support, employment and health services.

Provide advocacy for residents for services and benefits

Assist residents with securing stable housing

Ensure Emergency Service (ES) clients receive timely, comprehensive assessment of immediate needs, risks, and service requirements

Administrative & Team Support

Maintain files “audit ready”

Work across programs when needed

Participate in staff meetings, conferences, and organizational events

Provide data and reports

Qualifications

Required

Bachelor’s degree or equivalent experience in social justice studies, social services, or a related field

Minimum 2 years’ experience in a related nonprofit field

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to manage multiple tasks and meet deadlines

Proficiency with Microsoft Office and/or Google Workspace

Proficiency with client database systems

Valid driver’s license and access to a vehicle for occasional local travel

Demonstrated commitment to equity, dignity, and the mission of addressing housing and food insecurity

Preferred

Spanish/English bilingual

Knowledge of issues related to homelessness, disability, and trauma

Core Values & Competencies

Respect for people from diverse backgrounds and lived experiences

Trauma-informed, compassionate communication

Strong sense of empathy, professionalism, and integrity

Willingness to learn and grow in a mission driven environment

Salary: $60,000+ benefits

We encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.