Job Description

Are you a problem solver looking to help people on a day-to-day basis? If providing customer support for an innovative online marketplace is your thing, you just hit the job market jackpot. So if you think you can make a difference in the lives of our amazing customers, its time to open the door—your dream job is knocking.  

RESPONSIBILITIES

• Resolve customer complaints in a prompt and proficient manner.
• Assist customers with order, account and billing questions via email chat or text support.
• Work-from-home, 30 hours/week.
• Represent Jane positively and professionally- Customer Support is the internal voice of Jane!

Qualifications

• Must have 6+ months experience in Customer Support or similar experience.
• Must have at least a High School Diploma. Additional schooling is preferred.
• Must possess strong communication skills, both written and verbal. Including proper grammar, spelling, and punctuation.
• Great people skills—after all, you will be working directly with people on the daily. 
• Able to multi-task in a fast-paced environment and prioritize effectively
• Ability to pay close attention to detail. Did you catch that?
• Ability to contribute to and work well within a team; because there is no I in team, right?
• The ability to create professional personalized responses to our customers.
• Have purchased at least one item from Jane.com. Kidding, but definitely earns a few bonus points!

Additional Information

All your information will be kept confidential according to EEO guidelines.