Department: Operations Reports To: Director of Operations Status: Full-Time Schedule: Evening and Night Hours 3pm -11:30pm, Monday–Friday (with occasional weekends as needed)
Position Summary
The Evening Supervisor is responsible for leading, training, coaching, and developing cleaning teams while ensuring all customer locations meet company quality standards. This position requires a hands-on leader who can effectively inspect facilities, address issues in real time, support employee development, and maintain strong customer satisfaction. The Evening Supervisor serves as the primary field leader during evening operations.
Essential Responsibilities
Team Leadership & Employee Development
Lead and supervise evening cleaning crews across multiple customer locations.
Train new employees on company cleaning procedures, safety standards, and client-specific requirements.
Provide ongoing coaching and performance feedback to team members.
Develop employees through cross-training and skill-building opportunities.
Promote accountability, attendance, professionalism, and quality workmanship.
Assist with employee onboarding and retention initiatives.
Quality Assurance & Inspections
Conduct routine site inspections to ensure compliance with company standards.
Complete documented quality inspections and corrective action reports.
Identify performance gaps and implement improvement plans.
Monitor compliance with safety procedures, PPE usage, and company policies.
Ensure cleaning specifications are consistently met at all assigned accounts.
Operations Management
Fill staffing gaps when necessary and provide hands-on cleaning support.
Coordinate supply replenishment and equipment maintenance needs.
Monitor labor hours and productivity throughout assigned locations.
Ensure work is completed on schedule and within labor budgets.
Respond to emergency cleaning situations, call-outs, and customer concerns.
Customer Service
Build positive working relationships with customers and facility contacts.
Address service concerns promptly and professionally.
Communicate customer requests and operational updates to management.
Support customer retention through proactive communication and service excellence.
Qualifications
Required
Minimum 2 years of supervisory experience in commercial cleaning, janitorial services, facilities management, hospitality, or a related field.
Demonstrated experience training and developing frontline employees.
Experience conducting quality inspections and implementing corrective actions.
Strong leadership, communication, and problem-solving skills.
Ability to work evenings and occasional weekends.
Valid driver's license and reliable transportation.
Ability to lift up to 50 pounds and perform physical cleaning duties as needed.
Preferred
Experience managing multiple facilities or multiple crews.
Knowledge of floor care, carpet care, restroom sanitation, and specialty cleaning procedures.
Experience using inspection software and workforce management systems.
Bilingual (English/Spanish) is a plus.
Ideal Candidate: A hands-on leader who enjoys developing employees, maintaining high standards, solving operational challenges, and ensuring customer locations consistently exceed expectations.Core Competencies
Leadership
Coaching & Mentoring
Accountability
Attention to Detail
Customer Focus
Time Management
Problem Solving
Team Development
Communication
Compensation & Benefits
Competitive salary based on experience (open to discuss)
Company vehicle or mileage reimbursement (if applicable)
Paid time off
You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company, Inc., the franchisor of the Office Pride system, or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride® is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.