Benefits:

Company car

Competitive salary

Free food & snacks

Free uniforms

Training & development

Job Title: Janitorial Operations Manager Department: Operations Reports To: Director of Operations Employment Type: Full-Time

Pay: Salary

MUST be able to pass a felony/criminal background check

Position Summary

The Janitorial Operations Manager is responsible for overseeing daily cleaning operations across multiple facilities, ensuring high standards of cleanliness, safety, and customer satisfaction. This role manages janitorial staff, coordinates schedules, maintains quality control, oversees budgets and supplies, and serves as the primary point of contact for clients regarding service delivery.

Key Responsibilities:

Operations Management

Direct and oversee daily janitorial operations for assigned facilities and accounts.

Ensure all cleaning services are performed according to company standards, client requirements, and regulatory guidelines.

Develop and manage staffing schedules to ensure adequate coverage.

Conduct routine facility inspections and quality assurance audits.

Implement corrective actions to address service deficiencies.

Team Leadership

Supervise janitorial supervisors and cleaning staff.

Conduct performance evaluations and provide coaching and development opportunities.

Monitor employee attendance, productivity, and compliance with company policies.

Foster a positive, professional, and safety-focused work environment.

Client Relations

Build and maintain strong relationships with clients and facility managers.

Respond promptly to client concerns, service requests, and emergencies.

Conduct regular client meetings to review service performance and identify improvement opportunities.

Ensure high levels of customer satisfaction and contract compliance.

Safety & Compliance

Enforce workplace safety standards and OSHA regulations.

Ensure proper handling, storage, and use of cleaning chemicals and equipment

Investigate and report workplace incidents as necessary.

Budget & Inventory Management

Manage operational budgets and labor costs.

Monitor supply usage and maintain appropriate inventory levels.

Reporting & Administration

Prepare operational reports, inspection results, staffing reports, and performance metrics.

Maintain accurate records related to employee performance, training, and compliance.

Qualifications

Required

High school diploma or GED.

3–5 years of janitorial, facilities management, or custodial operations experience.

2+ years of supervisory or management experience.

Strong leadership, communication, and problem-solving skills.

Proficiency with Microsoft Office/Word and scheduling/reporting software.

Valid driver's license and reliable transportation.

Preferred

Associate's or Bachelor's degree in Business Administration, Facilities Management, or a related field.

Experience managing multiple sites or large commercial facilities.

Knowledge of OSHA regulations and cleaning industry best practices.

Bilingual skills are a plus.

Key Competencies

Leadership and team development

Customer service excellence

Quality assurance and attention to detail

Time management and organization

Budget management

Conflict resolution

Decision-making and accountability

Safety and compliance management

Physical Requirements

Ability to walk, stand, bend, and climb stairs for extended periods.

Ability to lift up to 50 pounds.

Ability to inspect facilities and demonstrate cleaning procedures when needed.

Availability to work flexible hours, including evenings, weekends, and on-call situations.

Performance Metrics

Client satisfaction scores

Service quality inspection results

Employee retention and attendance

Budget adherence

Safety compliance and incident rates

Contract performance and account growth

Salary Range: $55,000–$65,000 annually (varies by experience)

Benefits: Vacation Pay, sick pay, holiday pay, company vehicle (during business hours) or mileage reimbursement.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.