Position Title: Japanese / English bilingual Inside Sales Supervisor Location: Lexington, KY

Position Overview

We are currently seeking a detail-oriented and experienced Inside Sales Supervisor to lead a team and support the daily operations of our growing U.S. business. This role goes beyond customer service—it requires strong supervisory experience, advanced analytical skills, and the ability to effectively navigate cross-cultural communication, particularly with Japanese partners.

You will oversee a team of 10 staff members, manage order processing, and work closely with vendors, internal departments, and customers. You’ll play a key role in supporting our business relationships in both the U.S. and Japan.

Key Responsibilities

Supervise and support a team of 10 inside sales staff to ensure smooth daily operations

Ensure timely processing of customer orders and follow-up on delivery

Prepare and manage customer quotations, negotiate pricing, and resolve pricing discrepancies

Approve sales invoices up to $10,000

Generate purchase orders for vendors based on incoming customer orders

Coordinate with team members to clean up and close old orders

Track and analyze KPIs, quote activity, and order volume trends

Collaborate with the Accounting team to monitor inventory aging and analyze AR collections

Create and summarize reports for internal teams and management

Communicate regularly with U.S. customers and Japanese counterparts at HQ

Support cross-department collaboration and assist with special projects

Ensure accurate data handling with a strong focus on detail and process accuracy

Interpret and apply documentation such as SOPs, specifications, and internal procedures

Ideal Candidate Profile

5–10 years of experience in a similar inside sales, operations, or supervisory role

Proven leadership skills with experience overseeing a team

Excellent written and verbal communication skills

A team player with a “can-do” attitude and a proactive, solution-oriented mindset

Strong attention to detail and critical thinking ability across multi-step workflows

Comfortable working with large data sets and developing performance insights

Ability to summarize findings in clear, concise reports

Cross-cultural awareness and understanding of Japanese business practices

Manufacturing experience preferred (automotive industry experience not required)

Flexible, dependable, and able to respond to urgent customer needs

Experience in supporting both internal staff and external clients