Job Description

THIS IS A TRAINABLE, ENTRY-LEVEL/MINIMAL EXPERIENCE ROLE THAT IS A GREAT WAY TO GET OUT OF THE FOOD/RETAIL INDUSTRIES AND INTO A HYBRID, M-F OFFICE POSITION!

We need a Customer Care Specialist with an administrative/sales/customer service background to help facilitate customer orders and mitigate any issues. This position offers customer service value to the customers while helping the company achieve profitable growth. This position will work closely with Application Engineering, Marketing, Production and our Field Sales Reps to support existing customers with placing orders and moving new customer opportunities through the sales pipeline.

ESSENTIAL TASKS:

• Manage your territory’s inbound calls and emails from existing customers
• Review inbound purchase orders, confirm pricing, and send order acknowledgements
• Manage your customer’s releases against their blankets
• Manage your territory’s Vendor Managed Inventory (VMI) programs
• Creating and managing manufacturing work orders
• Managing your customer’s blanket orders
• Understand and manage customer’s demand forecast
• Collaboration across the organization to insure on-time deliveries
• Perform outbound calls to customers to update their status, influence their blankets, and build the relationship
• Work across and outside the organization to support new business development
• Implement annual price increases
• Computer skills is a must. You will need to work in multiple platforms including: ERP System, Office 365, CRM program, and other web based programs.
• Participate in quality assurance programs as requested

SALES GENERATION & MANAGEMENT: Contribute to the entire sales pipeline from lead generation/initial customer contact, estimating, quoting, and securing the order. Assist in increasing new customer base, via cold calling or warm lead follow-up including the reactivation of lost customers. Gathering information and qualifying targets and leads to determine if the customer and application is a good fit. Prompt responses to requests regarding customer service, product management, technology, and pricing to keep leads, prospects, or targets progressing.

OTHER DUTIES: Identify areas where we can improve customer attraction, interest, and satisfaction and then communicate those issues and ideas. Provide input into campaigns, marketing, and product and sales processes to achieve sales goals. Participate in training sessions, trade shows, and sales meetings as requested.

SKILLS/EXPERIENCE THE SUCCESSFUL CANDIDATE WILL POSSESS:

• High school diploma or GED required
• Prior sales/account management experience (or similar B2B, office-based customer service experience) preferred; and/or prior experience in a fast-paced service environment that required a high level of execution, detail-oriented and accurate work.
• The functions of this position can be learned through training but success in the role requires a hard-working person who is a fast learner with the ability to think and act quickly.
• Professional presence, including excellent verbal and written communication and presentation skills.
• Must have excellent relationship building skills and enjoy service-oriented work.
• Efficiency and accuracy utilizing internal IT systems.
• Ability to learn, understand and communicate the technical aspects of product line.
• Must be detail-oriented, have a well-organized approach to work assignments, this position requires sharp focus and accuracy.

SCHEDULE:

• On-site expectations are 2-3 days per week after the initial onsite training (3 months)
• Once the individual is ready to work independently the role has the ability to be hybrid
• This is a FLEXIBLE, PART TIME POSITION; and the ability to go full time is always available!
• A MINIMUM OF 28 WORK HOURS MUST BE COMPLETED BETWEEN MONDAY - FRIDAY
• MOTHER'S HOURS FRIENDLY!
• YOU MUST WORK ON-SITE IN ROCHESTER, NH FOR TRAINING PRIOR TO BEING ABLE TO WFH
• Flexible between 7:30am - 6:00pm
• *Please be encouraged to apply even if you have availability restrictions that prevent you from working this schedule.

COMPENSATION:

• $20hr base wage; negotiable based on experience
• $2 raise at 90-days with the completion of training and good standing!
• Earn PTO/ paid time off benefit

Company Description

Jarvis is a NH-based manufacturer of cutting tools.