Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is FULL TIME. Our Customer Service Representative needs to exceed customer service standards to current clients while also ASSISTING PROSPECTS AS THEY CALL IN. APPLY TODAY and come join our growing team! 

ALL APPLICANTS WILL RECEIVE AN ONLINE ASSESSMENT IMMEDIATELY AFTER APPLYING. INCOMPLETE ASSESSMENTS WILL NOT BE CONSIDERED FURTHER FOR THIS POSITION.

BENEFITS Base Salary + Commissions 

Paid Holidays

Paid Time Off (PTO)

Holidays Off

Team Building Activities

Hands On Training

RESPONSIBILITIES

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.

REQUIREMENTS

• Insurance experience preferred
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.