Job Description

Jayce Grayye Consulting is hiring an Account Manager for one of our clients that is a leading provider for turnkey, ready-to-go online stores/businesses! They specialize in building, managing & scaling Ecommerce companies and are constantly staying up to date with the latest trends in marketing & technology.  Their entrepreneurial founders started Ecommerce marketing back in 2007. Since then they have several 6 & 7 figure brands & built a dynamic media buying team that works exclusively with their qualified clients to ensure their stores succeed.  With their agency’s full-service package, the client can focus on their daily tasks while they handle all the back end. Our client is fully equipped to take care of other brands' advertising work, creative work, and website optimization which is needed when it comes to making money and managing any Ecommerce store from Facebook Ads, Google Ads, Snapchat Ads, tik-tok, influencers and more. Offering a variety of services has helped their company grow significantly over the last few years and become featured in major publications like Forbes & USA Today. 

STRUCTURE & COMPENSATION

• Full Time Position 

• Working Hours are 10am to 7 pm est

• Office Based Brickell Miami - SW 13th & 1st St

• Salary Starting at $42,000 USD Per Year

• W2 Position

Account Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.  

WHAT THIS JOB ENTAILS  

• Managing a book of 50 Clients, serving as their sole point of contact via Slack and Zoom

• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching

• Using the company core values to guide independent decisions about client accounts

• Continuously innovating new methods to improve client experience and retention

• Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls

• Upselling clients on relevant products

• Collecting client feedback and passing it along to the team to drive constant improvement

REQUIREMENTS

• Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden

• Strong interpersonal, verbal, and written communication skills in English. This is a must. Spanish a plus

• Driven, competitive and confident with coaching others and setting expectations

• Strong attention to detail, time-management and organizational skills

• At least a basic knowledge of e-commerce and digital advertising fundamentals, with a keen interest in learning more

• Ability to multitask and prioritize under ever-changing needs and schedules

• Proven project management skills with an emphasis on quality control

• Coachable --- you are willing to participate in ongoing training and constantly push yourself to get better and better

• Team player --- you are able to collaborate with a small team, ask for help when needed and delegate tasks

• Proactive --- you strive to get ahead of a problem, instead of waiting for it to become full-blown fire

REQUIRED EXPERIENCE  

• 1+ Years of customer service experience

• Direct Response Marketing experience, highly preferred

• Previous experience with Shopify, Amazon, Walmart, Ebay, Facebook Marketplace preferred

• Previous experience with remote working softwares preferred including Asana, Monday.com, Slack, Zapier, Zoom, etc.

BENEFITS  

• Headquarter Position (work from our Miami Office)

• Competitive Pay with high earning potential

• Access to world-class training and education in advertising/marketing

• Laid back, yet professional vibe

• We’re a quickly growing company that favors promoting internally -- huge opportunity for upward mobility

An Account Manager is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else. Job Type: Account Manager, Ecommerce Agency, W2, Full Time, Other Work perks/benefits can be discussed with the client directly

Company Description

Jayce Grayye Consulting & Recruiting is a full-service recruitment firm specializing in a variety of different industries including digital marketing, software, construction & more. Our unique approach combining strategic candidate outreach, A.I sourcing, targeted job ads & our expansive network brings in elite talent for your business. Our series of interviews & assessments filters only the best talent. Combining technology and a lower-cost infrastructure has allowed us to offer more competitive pricing than traditional recruitment firms while achieving a higher stratified end-user (client) service.