Jaydot is hiring! We have an immediate need for a Resident Services Coordinator to assist affordable housing residents with connecting to needed services and we'd love for you to join us!

WHO WE ARE

Jaydot is a mission-based social enterprise in DC focused on creating housing solutions for our most vulnerable neighbors, particularly those who have experienced homelessness. We believe that housing is a human right, homelessness is a solvable problem, and we can create an equitable, human-centered system where housing solutions are readily adapted to fit the needs of all of our neighbors. For more information, please visit jaydot.org.

POSITION SUMMARY

The Resident Services Coordinator will assist affordable housing residents with connecting to services and obtaining support to meet their basic needs at two buildings in which Jaydot has an operational role. The Resident Services Coordinator will also manage community partnerships at both sites and coordinate with property management, case management, and other staff as needed. Finally, they will assist with temporary contract-based projects related to housing navigation and stabilization for DC residents who are low-income and/or have experienced homelessness. The Resident Services Coordinator will work in-person at various locations within Washington, DC.

The salary range for this full-time, exempt position is $45,000 - $48,000 per year, commensurate with experience.

ESSENTIAL RESPONSIBILITIES

• Manage social service connections at two affordable housing buildings in DC, totaling 320+ units
• Build rapport with residents and act as a liaison between them and other service agencies
• Assist residents with connecting to social services upon request, including but not limited to energy assistance, medical and behavioral health care, substance use treatment, employment services, legal aid, financial and credit counseling, life skills development, etc.
• Assist residents with applying for and maintaining benefits and other assistance, e.g. food stamps, Medicaid, Social Security, voucher recertification, etc.
• Assist residents with obtaining basic needs items, e.g. hygiene and clothing items and transportation assistance
• Ensure that residents have accurate and up-to-date information about service and funding assistance opportunities at all times, e.g. emergency rental and utility assistance programs
• Maintain accurate records of daily resident interactions and assistance provided
• Engage local organizations and community partners (e.g., schools, churches, volunteer orgs, food banks, etc.) to assist with programming and/or donations for residents
• Manage all incoming donations, including solicitation, collection, storage, and distribution
• Provide support to on-site property management and social services staff in addressing resident challenges and connecting them to resources, as requested by staff or residents
• Assist Jaydot leadership with other, temporary projects related to housing navigation and stabilization as needed

THE JAYDOT APPROACH

To perform the job successfully, the Resident Services Coordinator demonstrates the following approaches (this is not what they do, but how they do it):

• Relationship-building: Part of their job is connecting with people from different backgrounds. They find (and even create) opportunities to deepen connections and build authentic, mutual relationships with residents and staff across lines of difference, such as race, gender, or other identities. They truly welcome viewpoints that differ from their own, and they are able to “sit with” discomfort when people express themselves in ways that are not familiar to them.
• Person-centered: They meet participants where they are and fosters a relationship in which they are “walking with” the participant rather than “doing for” them. They are empathetic, even and especially when participants are difficult customers.
• Attention to detail: They aim to leave things better than they found them. As the lead on XX, they notice and fix errors that others might overlook. When mistakes happen (which they will!), they address them quickly and look for ways to prevent similar errors.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Minimum two years experience working with people who have experienced homelessness or other vulnerable populations preferred

OTHER QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Embraces Jaydot's core values and approach practices them in their in daily work
• Embraces a “start-up” culture that values innovation and learning from mistakes
• Exercises independent judgment and ownership of decisions
• Strong communication skills (interpersonal, verbal, and written)
• Demonstrated understanding of structural racism and its impact on Black, Indigenous, and People of Color (BIPOC) communities
• Passion for ending homelessness and centering those with lived experience in that pursuit

BENEFITS

Jaydot offers a competitive benefits package including: health, vision, and dental insurance, retirement plan with 3% employer match, generous paid leave, professional development allowance, and life and disability insurance. For additional information, please visit jaydot.breezy.hr.

COVID-19 VACCINATION

As a prospective and/or new team member at Jaydot, you will be required to provide proof of full vaccination against COVID-19, including the most recent boosters, before the start of employment. Prospective or new team members may seek a medical or religious exemption to the vaccination requirement from human resources and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for medical or religious exemption will result in the offer of employment being rescinded.

WHAT ELSE YOU SHOULD KNOW

Jaydot is an equal employment opportunity (EEO) employer and is committed to racial and gender equity. We strongly encourage applicants from various communities—including those who identify as Black, indigenous, and people of color, veterans, individuals with disabilities, gender non-binary/trans folks, LGBTQIA+, and people with lived experience of homelessness—to express interest in joining the Jaydot team.

We aim to offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone's willingness and ability to negotiate or on their prior salary leads to wide inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We determine our best possible salary offer based on relevant experience and extent to which candidates demonstrate the competencies for the role during the entire hiring process. Jaydot also uses our annual performance evaluation process to determine raises and promotions.

If there are accommodations that would help you in submitting an application, or at any point during the recruitment process, please let us know .