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Oncology Intake Specialist- FULL TIME

Dole Food Company, Inc.

Oncology Intake Specialist- FULL TIME

Monterey, CA
Full Time
Paid
  • Responsibilities

    GENERAL DESCRIPTION / PRIMARY PURPOSE

    Lead and build all customer service and planning teams.  Acts as a problem solver, independent decision-maker and liaison between Customer Service/VMI teams and various company departments and functions.    This position is an advocate for, and execution of, continuous process improvement.

    Required Skills

    MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION

    • Design and implement formal training, as needed for team members regarding customer service, order fulfillment, vendor managed inventories, and all other associated functions. Team members should be identified for cross-functional development.
    • Direct Customer Service Teams and VMI Teams to tactically execute strategy, act as a conduit related to products and services of the organization.
    • Oversee day-to-day management of all personnel and their related schedules in the Customer Service and VMI Teams. This includes serving in vacation/personal time relief for direct reports.
    • Leadership responsibilities as performance documents, collaborative reviews, setting goals, personnel training, motivation, coaching, disciplining and documentation of direct reports.
    • Serve as the go to person for written customer communication under the direction of the Vice President of Sales Operations.
    • Manage the customer visits/customer meetings in the Western offices, plants, and growing areas.
    • Participate and influence a goal of One Dole especially as it relates to common practices, policies, flows, and procedures across the enterprise in service, communication, key performance indicators and adherence of all these noted principles and practices.
    • Analyze and disseminate information, driving standardization and collaboration, resolving issues and leading teams to identify and improve key performance metrics utilizing formalized action plans to eliminate gaps.
    • Act as a problem solver and liaison between various department functions, while promoting an interactive relationship with operations and sales in the quest to provide excellent customer service and ensure all business processes are functioning smoothly and within the outlined business rules, guidelines, and procedures.
    • Maintain an awareness of customer’s current activities such as: new item launches, discontinued products, new product development, price changes, etc.
    • Serve as an active participant on the Crisis Management Team. Track, trace, document, and record all pertinent information related to recalls and other critical business events.
    • Performs other related duties as assigned.

    Required Experience

    JOB SPECIFIC COMPETENCIES (KNOWLEDGE, SKILL AND EXPERIENCE REQUIREMENTS)

    • 10-15 years’ experience in same or similar position.
    • Experience in business ERP systems or a related system as well as demonstrate ability to navigate fluently within Microsoft tools, i.e. Word, Excel, Outlook and Power Point.
    • Change agent – adapt to change, influence and manage execution of change within all departments, as well as the ability to influence and monitor required changes within the organization that will provide continuous improvement to Dole Customer Service/VMI Teams.
    • Excellent time management skills with the ability to multi-task and handle urgent interruptions with poise and professionalism.
    • Excellent written, verbal communication and facilitation skills
    • Highly organized, self-motivated, self-directed, think and act independently, while also being team oriented.
    • Ability to understand components of customer strategies and business plans (this requirement will be supported by the Dole cross-functional sales team structure).
    • Consistently exhibit the aptitude to maintain focus while managing personal workload efficiently and effectively in an ever-changing environment.
    • Utilize critical thinking, problem-solving skills and ability to use independent discretion for decision-making.
    1. INTERNAL & EXTERNAL RELATIONS
    • All Supply Chain Peers, Senior, Director, and VP Level (QA, Warehousing, Manufacturing, Procurement, Commercialization, R&D), Analytics
    • Customers - Senior, Director, and VP Levels
    • IT at all levels
    • Internal and External Project Managers
    • Sales - Senior, Director and VP Level
    • Outside resources for tools needed for continuous improvement in process and systems

     EDUCATION AND CERTIFICATION

    • BA Degree or equivalent experience.

    EMPLOYEE MANAGEMENT

    • All Customer Service and Demand Planner/Scheduling Management

     

    PHYSICAL REQUIREMENTS

     While performing the duties of this job, the employee is regularly required to sit for long periods of time; use hands to handle or feel objects, tools, or controls; talk or hear.  The employee must occasionally lift (including overhead) and/or up to 15 lbs.

    _ _WORK HOUR AND TRAVEL REQUIREMENT

    • Ability to work beyond normal business hours, weekends and some company holidays as needed.
    • Will require extended hours work coverage as needed and given business environment and conditions
    • Ability to travel as needed

    We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

  • Qualifications

    MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION

    • Design and implement formal training, as needed for team members regarding customer service, order fulfillment, vendor managed inventories, and all other associated functions. Team members should be identified for cross-functional development.
    • Direct Customer Service Teams and VMI Teams to tactically execute strategy, act as a conduit related to products and services of the organization.
    • Oversee day-to-day management of all personnel and their related schedules in the Customer Service and VMI Teams. This includes serving in vacation/personal time relief for direct reports.
    • Leadership responsibilities as performance documents, collaborative reviews, setting goals, personnel training, motivation, coaching, disciplining and documentation of direct reports.
    • Serve as the go to person for written customer communication under the direction of the Vice President of Sales Operations.
    • Manage the customer visits/customer meetings in the Western offices, plants, and growing areas.
    • Participate and influence a goal of One Dole especially as it relates to common practices, policies, flows, and procedures across the enterprise in service, communication, key performance indicators and adherence of all these noted principles and practices.
    • Analyze and disseminate information, driving standardization and collaboration, resolving issues and leading teams to identify and improve key performance metrics utilizing formalized action plans to eliminate gaps.
    • Act as a problem solver and liaison between various department functions, while promoting an interactive relationship with operations and sales in the quest to provide excellent customer service and ensure all business processes are functioning smoothly and within the outlined business rules, guidelines, and procedures.
    • Maintain an awareness of customer’s current activities such as: new item launches, discontinued products, new product development, price changes, etc.
    • Serve as an active participant on the Crisis Management Team. Track, trace, document, and record all pertinent information related to recalls and other critical business events.
    • Performs other related duties as assigned.