Primarily responsible for retail order processing, responding to inbound customer calls and providing effective customer service by utilizing excellent, in-depth knowledge of company products and programs.
- Retail order entry duties including order verification, proper status flow and invoicing.
- Maintains professional interaction with customers to ensure overall customer satisfaction.
- Answers questions from customers and provides information as
- Maintain up to date knowledge of products and programs.
- Provide timely feedback to the Customer Service Manager regarding product failures or customer concerns.
- Refer unresolved customer grievances to the Customer Service Manager for further investigation and resolution.
- Assist/perform miscellaneous administrative duties as needed for Sales and Service Management Team.
- Performs other assignments as directed.
Required Skills
- Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the Ability toquickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the processes they entail.
- Attention to Detail - Being meticulous about detail and thorough in completing work
- Communication - The ability to communicate effectively with others both orally and in writing.
- Goal Oriented - Ability to establish proper goals and to meet/exceed during a specified timeline.
- Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things
- Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
- Teamwork - Communicating and working together to serve our customers.
- Accountability - Ability to accept responsibility and account for his/her
- Accuracy - Ability to perform work accurately and
- Ambition - The drive to achieve personal
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Required Experience
EDUCATION: High School Graduate or General Education Degree (GED): Required
EXPERIENCE: 2 plus years of experience
COMPUTER SKILLS: Must be proficient in Microsoft Office applications. JDE and Transaction Manager knowledge is a plus