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JSMG Patient Billing Representative

The Azek Company

JSMG Patient Billing Representative

Scranton, PA
Paid
  • Responsibilities

    Primarily responsible for retail order processing, responding to inbound customer calls and providing effective customer service by utilizing excellent, in-depth knowledge of company products and programs.

    • Retail order entry duties including order verification, proper status flow and invoicing.
    • Maintains professional interaction with customers to ensure overall customer satisfaction.
    • Answers questions from customers and provides information as
    • Maintain up to date knowledge of products and programs.
    • Provide timely feedback to the Customer Service Manager regarding product failures or customer concerns.
    • Refer unresolved customer grievances to the Customer Service Manager for further investigation and resolution.
    • Assist/perform miscellaneous administrative duties as needed for Sales and Service Management Team.
    • Performs other assignments as directed.

    Required Skills

    • Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the Ability toquickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the processes they entail.
    • Attention to Detail - Being meticulous about detail and thorough in completing work
    • Communication - The ability to communicate effectively with others both orally and in writing.
    • Goal Oriented - Ability to establish proper goals and to meet/exceed during a specified timeline.
    • Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things
    • Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
    • Teamwork - Communicating and working together to serve our customers.
    • Accountability - Ability to accept responsibility and account for his/her
    • Accuracy - Ability to perform work accurately and
    • Ambition - The drive to achieve personal
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

    Required Experience

    EDUCATION: High School Graduate or General Education Degree (GED): Required

    EXPERIENCE: 2 plus years of experience

    COMPUTER SKILLS: Must be proficient in Microsoft Office applications.  JDE and Transaction Manager knowledge is a plus

     

  • Qualifications
    • Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the Ability toquickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the processes they entail.
    • Attention to Detail - Being meticulous about detail and thorough in completing work
    • Communication - The ability to communicate effectively with others both orally and in writing.
    • Goal Oriented - Ability to establish proper goals and to meet/exceed during a specified timeline.
    • Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things
    • Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
    • Teamwork - Communicating and working together to serve our customers.
    • Accountability - Ability to accept responsibility and account for his/her
    • Accuracy - Ability to perform work accurately and
    • Ambition - The drive to achieve personal
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.