Job Description

Join the great work force of Jennifer Furniture, the most established company in the furniture industry, for the past 40 years. With excellent medical, dental, vision benefits and more. Technology investments, excellent base salary and no end to making great commission based on your selling skills. Career and advancement opportunities.

CURRENTLY LOOKING TO QUICKLY FILL ~~ FULL TIME POSITION.

EXPECTATIONS:

• Customer Support Specialist offering a few years of experience in Customer Support positions combined with enthusiasm for taking on challenging team and customer needs.
• Open and clear communicator with a well-organized approach and conscientious nature.
• Familiar with e-commerce, furniture industry (a PLUS), customer preferences, company policies and other regulations.
• Fully proficient in Phone support | E-Mail Support - (preferred skills).
• Experienced working in a fast-paced environment with a moderate number of phone calls a day.
• Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
• Driving overall sales results within store, by saving sales.
• Provide sales assistance to customers in other areas of store
• Take a consultative selling approach to building customer relationships.
• Gaining product knowledge and sales solutions expertise.
• Ambition to flourish in a fast-paced sales culture.
• Professional interpersonal communication skills.
• Excellent listening skills and the ability to work and manage a team.
• Resolve escalated customer issues
• Answering emails & customer calls per day, addressing customer inquiries, solving problems and providing product information.
• Quickly and accurately answered customer questions, suggested effective solutions.
• Remain polite when speaking with difficult guests on the phone. •
• Multitask to handle diverse customer needs during busy and high-volume days.
• Prioritizing tasks to keep up with challenging deadlines. •
• Preserving revenue streams by utilizing strong communication and negotiation skills.
• Offering refunds as last resort to maintain customer satisfaction.

QUALIFICATIONS:

• Two- three years of experience.
• Flexibility to work a retail schedule weekends, holidays, and special sales events.
• Professional dress required.
• Proficient computer skills, a plus. Training provided in all fields.

COVID-19 SAFETY INSTRUCTIONS: ​

Safety is of high value. Please wear a face covering. Social distancing protocol will be adhered to during the course of the interview process. If all goes well, you will be hired on the spot for duties starting as early as next week.

Give yourself and your career a chance to enhance, by joining our great workforce.

Company Description

Join the great work force of Jennifer Furniture, the most established company in the furniture industry, for the past 40 years. With excellent medical, dental, vision benefits and more. Technology investments, excellent base salary and no end to making great commission based on your selling skills. Career and advancement opportunities.